Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
7% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

86

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

79

Salesforce Sales Cloud Reviews

Ashley M.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great features.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud offers robust mobile capabilities, allowing users to access critical information and collaborate with the team from anywhere, facilitating flexibility and on-the-go productivity.

What is your favorite aspect of this product?

Salesforce Sales Cloud excels in integration, allowing seamless connectivity with other Salesforce products and a wide range of third-party applications.

What do you dislike most about this product?

The pricing of Salesforce Sales Cloud can be a limitation for smaller businesses with limited budgets.

What recommendations would you give to someone considering this product?

Carefully assess your budget and business requirements to determine whether Salesforce Sales Cloud is the right fit. Consider alternatives if the pricing or feature set doesn't align with your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose V.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Super easy

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Having been working in Sales and Sales related projects for more than 12 years, I can say with great confidence that Sales Cloud is the most easiest, comprenhenisve tool in the market. It's really intuitive and unlike other sales platforms, it's easy to set-up and -most importantly- to understand. In just one seating, an average end-user can comprehend all the data flows as well as how to interpret that data.

What is your favorite aspect of this product?

There are many things I like about Sales Cloud, among them: it updates or launches new funcionalities periodically (at least 3 times a year); it reallys is designed by taking into account the end-user perspective, all its funcionalities help you one way or the other to achieve your oganizations sales goals

What do you dislike most about this product?

When yo hit a glitch, you have to do a lot of self learning and self understand. Sometime it would be better and faster if you could talk directly to a Salesforce consultant

What recommendations would you give to someone considering this product?

I would give 3 recommendatios: 1) Keep in mind what you want to achieve by using Salescloud (Sales Rep control, Sales Productivity Increase, Sales KPIs monitoring, etc), 2) Define a clear data strategy in order to keep it organidez and 3) Implement a change management campaing so eveyone understand Salescloud benefits

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Shubham S.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product and pricey but totaly worth it.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

It provides wide range of features and functionality for Sales Teams for lead and opportunity management, sales automation , analytics and allow organizations to manage their entire sales process in one platform.

What is your favorite aspect of this product?

Reports and Dashboard is my favorite aspect of this product. It provide summarize data of the business in very simple form through which customer can analyse their business and implement strategies accordingly. Overall it is very helpful for the enhancement of productivity of the business.

What do you dislike most about this product?

Salesforce Sales Cloud is expensive for small businesses. It offers wide range of features, sometimes operating it can be overwhelming for some users. Sometime integrating other platform with salesforce takes long time.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud Enterprise is a fantastic product. It is very helpful for increasing the productivity of the business and also save lots of time.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Salesforce Sales Cloud Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171