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Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Platform
8.9 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Performance Enhancing

Feature Ratings

Average 83

Application Security

90

Collaboration

87

Cloud Deployment

86

Application Inventory and Dashboard

84

Audit Trail

84

Role-Based Access Management

84

Vendor Community and Marketplace

83

Import and Export Capabilities

83

End to End Lifecycle Management

83

Data and Entity Mapping

83

Cross-Platform Deployment

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Customization

85

Usability and Intuitiveness

84

Breadth of Features

84

Availability and Quality of Training

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Quality of Features

83

Vendor Support

83

Ease of Data Integration

83

Ease of Implementation

80

Salesforce Platform Reviews

Robert D.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Low cost Salesforce functionality, fully customise

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

IT gives you a lot of the standard functionality of Salesfoce (bar the sales objects) at a fraction of the price of a full licence. You can still create custom apps and deploy them to platform licences and get great functionality

What is your favorite aspect of this product?

you can create and add any custom apps or objects/fields that you can think of. Unlimited functionality for the one low price.

What do you dislike most about this product?

I understand that they have to remove some functionality to keep the licecne price lower but it would make sense to have the affected objects as read only. so they can still be viewed but not worked with.

What recommendations would you give to someone considering this product?

Ease into it. Start with it as a highly functional contact manager type application where oyu can store accounts, contact and associated correspondance, once the team has gotten uses to that being adding new apps and objects to close functionality gaps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Isioma A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Salesforce is powerful, but needs key upgrades

Likeliness to Recommend

9 /10

What differentiates Salesforce Platform from other similar products?

What makes Salesforce stand out from the crowd is how flexible, scalable, and well-connected it is. While many CRMs and app platforms can feel boxed in, Salesforce opens things up with a low-code/no-code setup. Tools like Lightning App Builder, Flow, and the AppExchange make it easy for anyone from seasoned developers to non-technical users—to build and customize apps without needing to call in the IT cavalry every time. Another big plus is the Salesforce ecosystem. The AppExchange is packed with thousands of ready-to-use apps and integrations, so you don’t have to start from scratch.

What is your favorite aspect of this product?

What I love about the Salesforce Platform is how flexible it is. No matter the size of your business, whether you're just starting out or running a massive enterprise, Salesforce can adapt to fit your needs. It’s not one of those rigid systems that forces you to work a certain way. Instead, it gives you the freedom to build what works for you. One of the best parts? You don’t need to be a developer to create something meaningful. With tools like Flows, Lightning App Builder, and all the ready-made solutions on AppExchange, anyone can jump in and start building.

What do you dislike most about this product?

One thing I’ve found challenging about Salesforce is how overwhelming it can be for new users. There’s just so much packed into the platform—features, settings, customization options—and without a dedicated admin or solid training, it’s easy to feel lost at first. That steep learning curve can really slow down adoption, especially for smaller teams trying to get up and running quickly. Cost is another hurdle. Salesforce brings a lot to the table, but once you start adding licenses and extra features, the price can climb fast, making it tough for smaller businesses to justify. That said, I do think there’s real potential here.

What recommendations would you give to someone considering this product?

If you're thinking about using Salesforce, my biggest piece of advice is to start with a clear sense of what you want to achieve. It’s a powerful platform with tons of features, but without a solid strategy, it’s easy to get overwhelmed. Whether your goal is to boost customer engagement, streamline internal processes, or improve reporting, having those priorities mapped out from the beginning will help you set things up in a way that actually supports your business. I also can’t stress enough how important it is to invest in training early on. It will help you maximize its features.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Tunde O.

  • Role: Operations
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Powerful and Customizable,

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Ease of Data intergration

What is your favorite aspect of this product?

Using it to manually pay off loans of clients.

What do you dislike most about this product?

Difficult to restore glitch.

What recommendations would you give to someone considering this product?

It give values to business

Pros

  • Reliable
  • Efficient Service
  • Trustworthy
  • Unique Features

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