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Salesforce.com Inc

Salesforce Industries

Composite Score

8.2 /10

CX Score

8.6 /10

32 Reviews Write a Review

What is Salesforce Industries?

Whatever size your business, we have specialized solutions to support the capabilities your business needs most to thrive and grow as you wow your customers. Take a closer look at how businesses from every industry are driving success with Customer 360.

Company Details

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Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 83

Risk and Fraud Assessment

Policy Management

Financial Management System

Communication Management

Analytics and Reporting

Audit Management

Fraud Management

Claims Management

Workflow Management

Compliance Management

Document Management

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Insurance Policy Management

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Salesforce Industries Reviews

Musa N.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Salesforce Industries from other similar products?

Easy process and friendly customer service always there to assist

What is your favorite aspect of this product?

Pricing is great

What do you dislike most about this product?

Time consuming

What recommendations would you give to someone considering this product?

Give this product a trial and you will be amazed what it will do for you

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Ankur R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Engagement Management with Omnichannel

Likeliness to Recommend

8 /10

What differentiates Salesforce Industries from other similar products?

Vlocity offers a number of built-in components that give a new spin to traditional processes, including CPQ. This product provides right and efficient solution for back-office integration, data migration as well as omnichannel sales.

What is your favorite aspect of this product?

To integrate Vlocity with third-party and back-office systems knowledge of programming language is not required because it provides drag and drop configuration.

What do you dislike most about this product?

Pricing seems to be on higher end for new customers

What recommendations would you give to someone considering this product?

It would be great if the free trial could be extended from 30 days to 60 days because 30 days may not be enough for a new user to be accustomed with this application.

Pros

Saves Time
Fair
Continually Improving Product
Reliable

Turi G.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Best Insurance Management Solution

Likeliness to Recommend

8 /10

What differentiates Salesforce Industries from other similar products?

Vlocity Insurance comes with cloud insurance management features. It make it easy to understand client needs and meet them

What is your favorite aspect of this product?

I like that Vlocity Insurance is cloud based and so scalable The software houses amazing insurance management features

What do you dislike most about this product?

Not a single problem as Vlocity Insurance has been amazing

What recommendations would you give to someone considering this product?

I recommend Vlocity Insurance because it not only meets needs, it is also affordable and scalable

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Salesforce Industries

What is Salesforce Industries?

Company Details

Need Assistance?

Salesforce Industries Ratings

86 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Audit Management Includes data security, audit reports, and revision control.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Insurance Policy Management

Salesforce Industries Reviews

Musa N.

Fantastic product

Likeliness to Recommend

Pros

Ankur R.

Engagement Management with Omnichannel

Likeliness to Recommend

Pros

Turi G.

Best Insurance Management Solution

Likeliness to Recommend

Pros

Title

Feature Ratings

Risk and Fraud Assessment

Policy Management

Financial Management System

Communication Management

Analytics and Reporting

Audit Management

Fraud Management

Claims Management

Workflow Management

Compliance Management

Document Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization