What is Salesforce Industries?
Whatever size your business, we have specialized solutions to support the capabilities your business needs most to thrive and grow as you wow your customers. Take a closer look at how businesses from every industry are driving success with Customer 360.
Company Details
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Get AssistanceSalesforce Industries Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Industries?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Risk and Fraud Assessment
Policy Management
Financial Management System
Communication Management
Analytics and Reporting
Audit Management
Fraud Management
Claims Management
Workflow Management
Compliance Management
Document Management
Vendor Capability Ratings
Quality of Features
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
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Salesforce Industries Reviews
Yaswanth G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Likeliness to Recommend
Pros
- Client Friendly Policies
- Acts with Integrity
- Reliable
- Enables Productivity
stephen h.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Dec 2023
Fantastic product
Likeliness to Recommend
What differentiates Salesforce Industries from other similar products?
Vlocity Insurance stands out with its tailored solutions for the UK insurance sector. The software's adaptability allows seamless integration into existing systems, providing a user-friendly interface. Noteworthy is its commitment to compliance with stringent industry regulations. The product's scalability ensures it meets the evolving needs of insurance businesses. Additionally, Vlocity Insurance offers advanced analytics, providing valuable insights. For the latest and most accurate details on its differentiators, it's recommended to refer to the updated documentation or reach out to Vlocity directly.
What is your favorite aspect of this product?
Vlocity Insurance has become a top choice for me due to focus on the UK insurance industry, tailoring solutions to our unique needs. The software's adaptability stands out, seamlessly integrating into our existing systems while maintaining a user-friendly interface. Its commitment to compliance with rigorous regulations assures us of its reliability. Moreover, the product's scalability caters to our evolving business demands. Lastly, the advanced analytics feature provides invaluable insights, contributing significantly to informed decision-making. Overall, Vlocity Insurance aligns perfectly with our requirements and enhances
What do you dislike most about this product?
Vlocity Insurance lacks timely support and occasionally experiences glitches, impacting our workflow efficiency and causing frustration within the team.
What recommendations would you give to someone considering this product?
Before choosing Vlocity Insurance, ensure it aligns with your business by assessing its customization, integration capabilities, and scalability. Verify regulatory compliance, seek user feedback, and explore analytics features. Understand the cost structure and take advantage of any trial options for a comprehensive evaluation. Stay informed about updates for ongoing relevance.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Over Delivered
Damilola O.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jun 2025
Great Industry Focus, but Steep Learning Curve
Likeliness to Recommend
What differentiates Salesforce Industries from other similar products?
Its deep industry focus and native integration with Salesforce make Vlocity Insurance highly adaptable to complex insurance processes, especially for carriers looking to digitize quickly.
What is your favorite aspect of this product?
The seamless integration with Salesforce is my favorite aspect—it allows for streamlined workflows, real-time data access, and a unified customer view across the insurance lifecycle.
What do you dislike most about this product?
The steep learning curve and need for extensive customization can slow down initial implementation and require dedicated resources.
What recommendations would you give to someone considering this product?
Be prepared for a complex setup process and ensure you have skilled Salesforce resources on your team. Take advantage of Vlocity’s industry-specific tools but plan for customization to fit your unique workflows.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity