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Company Details
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Get AssistanceSalesforce Industries Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Industries?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Risk and Fraud Assessment
Policy Management
Financial Management System
Communication Management
Analytics and Reporting
Audit Management
Fraud Management
Claims Management
Workflow Management
Compliance Management
Document Management
Vendor Capability Ratings
Quality of Features
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
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Salesforce Industries Reviews
Mohd A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Good tool for insurance but need time to learn it
Likeliness to Recommend
What differentiates Salesforce Industries from other similar products?
Vlocity Insurance stands out because it is built on Salesforce platform, so it is easier to integrate with customer relationship management systems. Also, it is more focused on insurance industry, like it already has pre built processes for common insurance tasks. Other products are more general, but Vlocity is more advanced to what insurance companies actually need.
What is your favorite aspect of this product?
I think my favorite part of this product is how it already comes with lot of ready made features for insurance, so you do not have to waste time building everything from start. It just makes work little more easier and faster, even if you not expert in coding.
What do you dislike most about this product?
One thing I do not really like is sometimes it feels too much dependent on Salesforce stuff, like if something break there, whole thing gets down.Also, it can be bit hard to customize some parts without deep knowledge, which is kind a frustrating sometimes.
What recommendations would you give to someone considering this product?
If someone is thinking to use this product, I would say make sure your team know at least basics of Salesforce, because it helps a lot. Also take some time to explore all features it offer, do not just jump in fast. It is good for insurance but need some patience to learn in starting.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Aditya K.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Oct 2024
Transition to Vlocity Insurance
Likeliness to Recommend
What differentiates Salesforce Industries from other similar products?
1-Industry-Specific solution 2-seamless salesforce Integration 3-Low -code /No code platform 4-data-Driven insights 5-Configurablity and flexibility 7-Enhanced customer Experience 8-regular compliance
What is your favorite aspect of this product?
One of my favorite aspects of Vlocity Insurance is its deep integration with Salesforce. This integration allows companies to not only manage their insurance operations effectively but also leverage the full power of Salesforce's CRM and customer data management tools. This creates a seamless experience where insurers can have a 360-degree view of their customers, improve customer engagement, and automate many processes, all within one platform. The flexibility and scalability of the system make it a great fit for evolving business needs.
What do you dislike most about this product?
One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.
What recommendations would you give to someone considering this product?
One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.
Pros
- Inspires Innovation
- Caring
- Altruistic
- Over Delivered
Gabriel P.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity