What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
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Business Instant Messaging - Enterprise
Score 8.8
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Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Vinay K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2026
Best app for meeting
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Since it is integrated with Microsoft office 365 it is useful to move from sharepoint to team
What is your favorite aspect of this product?
Video n audio quality is good also since it is integrated with other microsoft app so overalls experience is good
What do you dislike most about this product?
Nothing to dislike but something screen share feature not working properly
What recommendations would you give to someone considering this product?
If you are using Microsoft office than it is a best tool to use
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Effective Service
Anmol Kaur D.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2026
Convenient and accessible!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Better collaboration with systems, AI integration and better file sharing experience
What is your favorite aspect of this product?
Accessibility is the best, Easy file sharing Calendar features Sharepoint for easy access to files
What do you dislike most about this product?
Technical difficulties sometimes Calls would drop off
What recommendations would you give to someone considering this product?
Great software to use for businesss Makes it convenient with new AI integration and facilitators
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rashad G.
- Role: Consultant
- Industry: Energy
- Involvement: End User of Application
Submitted Sep 2026
Makes Team Communication and Collaboration Easier
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Its biggest advantage is how well it integrates with Microsoft 365, chat, meetings, files and calendars all together in one place.
What is your favorite aspect of this product?
My favorite aspect is how easy it is to collaborate with coworkers and quickly catch up on conversations.
What do you dislike most about this product?
The notifications can get overwhelming, especially when several chats and channels are active at the same time.
What recommendations would you give to someone considering this product?
Take some time to learn the layout and adjust the notifications settings early on. It makes the platform much easier to use day to day.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
