What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Call Management
Presence IM
Centralized Management Portal
Audio Transcription
Continuous UCC
Session Border Controller
Analytics Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
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Web and Video Conferencing - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
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Microsoft Teams Reviews
Nitansha B.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2025
Best way to communicate with your whole team
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It’s visual with your profile picture and gives an option to talk with others in the team directly even without selecting a a date and time for a meeting
What is your favorite aspect of this product?
Quick calls
What do you dislike most about this product?
I actually like it a lot
What recommendations would you give to someone considering this product?
Go ahead and buy it, it’s worth it
Pros
- Client's Interest First
- Security Protects
- Helps Innovate
- Continually Improving Product
Mckenna S.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2025
Microsoft Teams User
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The capability of it connecting with other sources we use.
What is your favorite aspect of this product?
Being about to message each other quickly.
What do you dislike most about this product?
Sometimes it can get a little confusing when in the app because there is a lot going on.
What recommendations would you give to someone considering this product?
Test out the product to make sure it works for your needs.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Orlando Nahuel G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Excellent service
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Its integration with Office 365 is its killer feature: editing documents live during calls saves hours per week. Compared to Zoom or Slack, its permissions management is more granular (e.g., you can restrict channel access by department). However, it consumes more RAM than its competitors... on older laptops like those used by our tech support team, that's a problem
What is your favorite aspect of this product?
Instant syncing between devices. I can start a meeting on my phone when I get out of the taxi and resume it on my desktop without losing quality. Persistent chat is also golden: I found an eight-month-old message with a fix for a SharePoint bug. Be careful with storage, though: in 2023, we had to purge old files because it saturated the corporate OneDrive
What do you dislike most about this product?
Notification management is chaotic. Even though you set "mention only," you sometimes miss critical alerts because they get buried among trivial messages. The web version also lags behind the desktop app (e.g., it doesn't support custom emojis until 5 minutes later). Our trading team almost lost a deal because of this
What recommendations would you give to someone considering this product?
If you already use Office 365, it's unbeatable. But negotiate the E3/E5 license: the basic version limits key features like retention policies. For remote teams, learn how to use shortcuts (Ctrl+Shift+M to mute is a lifesaver). And keep an eye on your bandwidth: in our Bogotá office, we prioritize QoS to avoid outages during peak hours
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
