What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Call Management
Presence IM
Centralized Management Portal
Continuous UCC
Audio Transcription
Session Border Controller
Analytics Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
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Microsoft Teams Reviews
Christelle H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2025
Microsoft Teams Promotes Employee's Productivity
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams allows meeting recordings and live captions. This allows users review the meeting for good understanding as well as to concentrate during meetings. It also allows webinars in cases where meetings involves large scale users.
What is your favorite aspect of this product?
I love how this tool integrates with other tools even third party products which makes a perfect tool for unified communication. It also acts as all-in-one tool where one team members can chat, message, call and make video calls with ease.
What do you dislike most about this product?
I have no issues with this tool. It meets all our communication needs.
What recommendations would you give to someone considering this product?
I highly recommend this tool. It has seamless features that favors all communication needs like video conferencing, webinars and others without hassles. This tool also promotes secure communication through end-to-end encryption.
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Effective Service
Sara D.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2025
Hastle Free Communication with Clients with Ease
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams is portable suite. We can connect anywhere anytime with high end connection with safety and privacy.
What is your favorite aspect of this product?
It give us a strong connection with internal teams and ops for better output and productivity.
What do you dislike most about this product?
I had no issues so far. I wish they would add the feature of noise cancellation for adjoined office infrastructure to avoid noise pollution.
What recommendations would you give to someone considering this product?
I am gonna recommend it to all enterprise and startup business to innovate and escalate everything in daily meetings.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Nitansha B.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2025
Best way to communicate with your whole team
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It’s visual with your profile picture and gives an option to talk with others in the team directly even without selecting a a date and time for a meeting
What is your favorite aspect of this product?
Quick calls
What do you dislike most about this product?
I actually like it a lot
What recommendations would you give to someone considering this product?
Go ahead and buy it, it’s worth it
Pros
- Client's Interest First
- Security Protects
- Helps Innovate
- Continually Improving Product
