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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Rohit M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Better than any other meeting tool.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team is most stable video conferencing platform i have ever used, the web interface is also good but the app works very well with both the environment. they also have the mobile version and i wonder how well it gets synchronized with desktop app.

What is your favorite aspect of this product?

best part is Microsoft teams has no bugs at all, it is very stable and brings lots of features. the search functionality works decently, we can search any specific message globally or locally from any specific person. it also support third party integrations.

What do you dislike most about this product?

no dislikes at all, great product for video conferencing and meeting.

What recommendations would you give to someone considering this product?

i would highly recommend microsoft teams over any available meeting application available in the market, it is secure and stable platform.

Pros

  • Reliable
  • Effective Service
  • Inspires Innovation
  • Saves Time

Vishnu d.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Best Platform to Interact an Collaborate

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams seamlessly integrates with various organizations, earning trust over a decade as an essential tool for IT professionals. Its exceptional ease of use is a standout feature, allowing efficient management of tasks. Customizable options, profile management, and status settings enhance the user experience, making Microsoft Teams the ultimate application for collaborative success. With continuous enhancements and a user-friendly interface, Teams continues to evolve, meeting the dynamic needs of modern professionals.

What is your favorite aspect of this product?

Microsoft Teams is at the forefront of innovation, exemplified by the recent introduction of the Avatar feature. Trusting MS Teams is a given, thanks to its commitment to continuous improvement. Easily access all pertinent information for your Teams, ensuring a seamless experience. With a comprehensive suite of features, MS Teams consistently delivers the best user experience in the industry.

What do you dislike most about this product?

The primary challenge lies in the lack of seamless integration with Android phones, a notable drawback. Instances where call reflections on mobile phones are inconsistent. Moreover, occasional restrictions on customization make certain tasks more cumbersome. Addressing these issues would greatly enhance the overall user experience and usability of the application.

What recommendations would you give to someone considering this product?

I highly recommend Microsoft Teams for your communication and collaboration needs. The platform's simplicity ensures a user-friendly experience without unnecessary complexities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hemant G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Microsoft Teams: Choice of all corporates

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It provides a huge variety of features at one single 8ntegrated plateform like instant messaging, video conferencing, session recording, whiteboard, file sharing, call scheduling and acquiring employees organizational hirerchy. It also shows current status of the employee like whether employee is available, busy, in call, presenting or out of office or offline.

What is your favorite aspect of this product?

We can instantly connect within the organization over message/ call / video call and share important documents instantly. These features of teams make professional working very smooth and more efficient.

What do you dislike most about this product?

Sometimes teams automatically disconnect call or doesn't recognise mic while you are in call. Its just a technical glitch and could be easily resolved by proper attention of technical team of Microsoft Teams.

What recommendations would you give to someone considering this product?

Its just perfect and end to end solution for all your messaging, connectivity and collobaloration needs. I as an employee of cognizant use it on regular basis and based on my experience of it, i do highly recommend it to all.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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