What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Sanat J.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted May 2026
key part of the MS365 ecosystem, connecting all
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Ability to have all productivity, knowledge transfer, and connections in one place
What is your favorite aspect of this product?
Integration with the entire M365 suite like one seamless workplace
What do you dislike most about this product?
The UI can be confusing sometimes, especially if you do things beyond chat/calls
What recommendations would you give to someone considering this product?
Almost a no brainer if you are considering the Microsoft ecosystem
Pros
- Reliable
- Acts with Integrity
- Appreciates Incumbent Status
- Helps Innovate
Ananya A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2026
Helpful tool for daily collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft team is an all in one platform for chat ,meetings , file sharing .
What is your favorite aspect of this product?
My favorite part of teams is that it keeps chat , meetings and files all in one place , so working with others becomes simple
What do you dislike most about this product?
Sometimes it can feel slow and a bit confusing as it has too many features in one app
What recommendations would you give to someone considering this product?
Use teams to keep chats organized and turn od unnecessary notifications so you can focus better during work
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Inspires Innovation
Kennith A.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2026
Not a fan at first but really starting to like!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Seamless integration into other Microsoft products.
What is your favorite aspect of this product?
I'm a pretty big fan of the video calling and mobile app. I also love that Apple Carplay works with Teams.
What do you dislike most about this product?
Glitchy at times. I seem to have issues with Teams using my external speakers at times.
What recommendations would you give to someone considering this product?
Its pretty good and a safe option. If you company needs better MS integration and higher security, this is a great option.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Wastes Time
