What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
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Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Mark M.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2026
Teams the go to Chat/Video Call application
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
As users of Office 365, Teams offer easier integration into our environment. It also means that billing etc can all be managed under one company. Also as a leading edge company Teams always seems to be at the forefront of new features.
What is your favorite aspect of this product?
Already love the transcript part when in meetings but now with Copilot built in, it allows that transcript to be condensed and formatted so that they key points are easy to read.
What do you dislike most about this product?
The lack of calendar integration from more than one account.
What recommendations would you give to someone considering this product?
Just make sure that it is a good fit for what you need. In that it does everything you want and that you have the team to support it once installed.
Pros
- Reliable
- Continually Improving Product
- Enables Productivity
- Efficient Service
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Less Generous
K H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2026
Worthwhile if you are a MS365 company.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It has deeper integration with other MS365 apps than any other similar product - although these integrations I feel could be deeper.
What is your favorite aspect of this product?
Asynchronous messaging, video calls, screensharing, calendar link with Outlook.
What do you dislike most about this product?
It still feels like it is only 80% complete in terms of integrating into the full MS Office Suite.
What recommendations would you give to someone considering this product?
If you are a Microsoft organisation then MS Teams is a no brainer - I wouldn't see the need for purchasing an alternative. If you are not a MS365 organisation (e.g. do not rely on microsoft office) you may want to consider demoing other platforms or other Teams alternatives. Overall teams does not disappoint and comes with a MS365 license.
Pros
- Efficient Service
- Respectful
- Includes Product Enhancements
- Helps Innovate
Cons
- Slower Product Innovation
- Less Caring
- Vendor Friendly Policies
Anshu K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2026
It's a very nice produuct
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Its audio meeting conference is very nice if there will be glitch in internet it didn't disconnect the call.it only hold the call once issue resolve it automatically connects.
What is your favorite aspect of this product?
It's transcript feature many time if I forget the pointer there is transcript feature which helps a lot
What do you dislike most about this product?
As of now nothing is cons everything is perfectly fine
What recommendations would you give to someone considering this product?
It's q very nice product for video and audio meeting.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
