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Microsoft Corporation

Microsoft Dynamics 365

Composite Score

7.8 /10

CX Score

8.2 /10

37 Reviews Write a Review

What is Microsoft Dynamics 365?

Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 won the following awards in the Core Financial Management category

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Conflict Resolution

Latest Award, 2026

0 Top Rated Capabilities

1 Top Rated Features

2025

Conflict Resolution

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

Service Experience

2023

Microsoft Dynamics 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Transparent
Helps Innovate
Reliable

Feature Ratings

Average 78

Order Management

Financial Analytics

General Ledger Chart of Accounts

Reporting and Analytics

Fixed Assets

Financial Reporting and Consolidation

Accounts Receivable Invoicing

Tax Management

Cash Management

Accounts Payable Purchase Orders

Budgeting Forecasting

Vendor Capability Ratings

Average 78

Quality of Features

Breadth of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Also Featured in...

Enterprise Resource Planning - Enterprise

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View Microsoft Dynamics 365 in this category (opens in a new tab)

Supply Chain Management

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View Microsoft Dynamics 365 in this category (opens in a new tab)

Microsoft Dynamics 365 Reviews

Rodgers S.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

It's amazing. Saved on my overall costs.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Reports and analytics is easily customizable

What is your favorite aspect of this product?

Forecasting and reports in one page

What do you dislike most about this product?

Nothing bad about it so far

What recommendations would you give to someone considering this product?

Please move with speed and implement. It will save on your time and cost

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Priyanka G.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2024

Microsoft dynamics ERP software depth review

Likeliness to Recommend

6 /10

What differentiates Microsoft Dynamics 365 from other similar products?

It's ease of integration. With Microsoft ecosystem. scale ability and flexibility is the ease of use. Cloud based hybrid software, Industry specific solutions catering to user needs, global reach, and availability, ease of customisation through power automate apps available in Microsoft

What is your favorite aspect of this product?

my favourite aspect of this product is ERP integration with Microsoft ecosystem especially for tools such as 365 power automate azure and power, BI. and the seamless connectivity enhances productivity among users using this software ability to leverage these existing tools, minimise disruptions

What do you dislike most about this product?

the most common dislike about this product complexity involved while customizing, steep learning curve, performance issues in local environments, limited industry scope, as not, everyone can use this product because of the cost involved, upgrading and version challenges

What recommendations would you give to someone considering this product?

Clearly defined companies, objectives, business goal how dynamic software can support them, invest in proper training of the people who can use the product, proper leveraging integration features, utilising power BI for analytics and metrics presentation, regular update and maintain the system

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Naina K.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2026

Finance operations made efficient.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Microsoft Dynamics 365 stands out because it goes beyond traditional financial management by connecting finance, operations, sales and reporting in one system. I value its real time financial insights, automation features and seamless integration with Microsoft products which help improve reporting accuracy and decision making.

What is your favorite aspect of this product?

My favorite feature is the automation of core finance processes. It reduces repetitive tasks, improves data accuracy and gives me more time to focus on financial planning and analysis.

What do you dislike most about this product?

The system offers extensive functionality but navigating certain modules can sometimes feel overwhelming due to the number of available features and settings.

What recommendations would you give to someone considering this product?

I recommend it for businesses that need a scalable and integrated financial management platform. The software provides real time access to financial data, robust reporting tools and automation features that can enhance efficiency and accuracy across finance operations.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Cons

Less Respectful

Latest Research

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Dynamics 365 Ratings

85 Likeliness to Recommend

1 Since last award

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Microsoft Dynamics 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Automates the process of quote-to-cash which is the taking, organizing, tracking and fulfillment of purchase requests of a company's products or services.

Financial Analytics Ability to plan, track, report and analyze financial results and implications at an individual project or department level.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reporting and Analytics Includes historical & real-time dashboard visualizations, detailed & summary reporting, sales forecasting & easy data extraction for data analysis.

Fixed Assets Support for asset registration, classification, retirement and disposal and support of depreciation methods and GL integration.

Financial Reporting and Consolidation Timely access to financial data and financial information in the forms of reports or online. Financial reporting is generated in specific periods.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Tax Management Automates the process for calculating and filing taxes on behalf of the corporation.

Cash Management Ability to effectively mange and control the cash cycle of the organization and ensure the organization has sufficient cash to meet its obligations.​

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Enterprise Resource Planning - Enterprise

Supply Chain Management

Microsoft Dynamics 365 Reviews

Rodgers S.

It's amazing. Saved on my overall costs.

Likeliness to Recommend

Pros

Priyanka G.

Microsoft dynamics ERP software depth review

Likeliness to Recommend

Pros

Naina K.

Finance operations made efficient.

Likeliness to Recommend

Pros

Cons

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1
Since last award

1
Since last award

Feature Ratings

Order Management

Financial Analytics

General Ledger Chart of Accounts

Reporting and Analytics

Fixed Assets

Financial Reporting and Consolidation

Accounts Receivable Invoicing

Tax Management

Cash Management

Accounts Payable Purchase Orders

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration