What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Get AssistanceLiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Multi Channel Support
Agent Scripting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
LiveChat HelpDesk Reviews
Emmanuel I.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2025
User friendly CRM tool
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It is an email-based ticketing, but integrates with live chat to provide a real-time escalation thread.
What is your favorite aspect of this product?
It has a free plan and a built-in chat tool
What do you dislike most about this product?
It can overwhelm due to its crammed features which needs learning. Also customization is limited
What recommendations would you give to someone considering this product?
Its most suitable for small or medium scale organization that needs an email ticketing model
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
faith c.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: Vendor Management and Renewal
Submitted Mar 2025
Suitable for everyone
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Very user friendly
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Integration to other software
What recommendations would you give to someone considering this product?
Good for business
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Fair
Cons
- Slower Product Innovation
- Less Caring
- Inhibits Innovation
Ivanka S.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2025
Livechat creates customer engagement possibilities
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat creates a lot of possibilities , when deployed for customer engagement purposes. Although the primary use for Livechat used to be for easy chat based communication with customers on our website, our use of Livechat has now far exceeded this. We use Livechat to engage customers through our social media inbox, and Livechat is even currently a major means through which we have continuously increased our marketing email list.
What is your favorite aspect of this product?
Livechat can be integrated with important third party software programs to expand its default features and enable users to accomplish more. In our own case as an example, we have integrated Livechat with Snapcall to quickly escalate basic chat based conversations on Livechat into video calls and screen sharing sessions , without the customer even needing to install any software, nor do I or my colleagues need to leave the livechat interface.
What do you dislike most about this product?
Livechat has left me with basically nothing to complain about. There was a time though, where we used to get false customer chat notifications on the mobile app, This has long been resolved from my experience.
What recommendations would you give to someone considering this product?
For me, I don't think any other software even comes close to the possibilities which Livechat brings.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
