LiveChat HelpDesk

What differentiates LiveChat HelpDesk from other similar products?

In our company technical support works 24 hours a day, so we urgently needed a software that would help us to organize and prioritize the tickets, to give a solution to the requests of our customers. Without a doubt, with HelpDesk we achieved that and much more.

What is your favorite aspect of this product?

It has a chat and instant messaging where we can answer some of our customers' questions immediately. There is also live chat, in case one of the agents is available to respond when requests cannot be solved remotely. I also like the fact that you can group several tickets with the same requests, which makes the work much easier for the agents and technicians. The best thing is that I don't always need to be in the system, as notifications arrive when a ticket arrives, without the need to be inside the program.

What do you dislike most about this product?

It is not a very intuitive system, so it costs a little to get familiar with it, but once you learn it, the work becomes much easier. Some emails arrive in the spam box, which has caused us to put clients on hold and cause discomfort. So we have had to constantly check the spam box to avoid this problem.

What recommendations would you give to someone considering this product?

HelpDesk is one of the most complete software for customer service and ticketing systems. It helps us to be more efficient in responding to customers and providing solutions to their problems, plus the team is more focused on their functions, more organized and we work smarter.

What differentiates LiveChat HelpDesk from other similar products?

I think this must be how simple it is to use Livechat. Asides the intuitive interface and the array of features on offer for users, Livechat provides some of the best support of any software I have used. Thus for Livechat, there are many things which differentiates the software, the team behind it from substitute tools.

What is your favorite aspect of this product?

Livechat provides a variety of tools which makes collaboration between agents and customer representatives a seamless process. This has ensured that not only are we engaging customers promptly , we are also able to bring in the right specialists into the conversation, with a click of a keyboard button.

What do you dislike most about this product?

Livechat does a good job saving a customers ip (internet protocol) address. This often ensures that whenever they come to the platform, we have access to all of their previous conversations with our customer service team. However, on occasions where the visitor is using a different ip address, we have no way to access their previous conversations. Thus, I think it will be a good idea for us to get notifications if a new visitor has name similarities with any previous visitor , whose conversations are on our archived chat library.

What recommendations would you give to someone considering this product?

Livechat is the best when it comes to customer help-desk solutions. No other tool even comes close.

What differentiates LiveChat HelpDesk from other similar products?

For me, I think Livechat ability in the aspect of helping us turn engagement with website visitors, into revenue is the point of difference between this product and alternatives.

What is your favorite aspect of this product?

I like that Livechat provides me with more than enough tools, with which I can engage with customers of my company comfortably, even if they are not on our web or mobile platform.

What do you dislike most about this product?

Perhaps because of the avalanche of features present on Livechat, the user interface is not very intuitive and navigation at times can be confusing.

What recommendations would you give to someone considering this product?

Livechat is a proven pathway to get easy sale conversions.