What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Multi Channel Support
Agent Scripting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
LiveChat HelpDesk Reviews
Adetoun J.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Dec 2022
A complete helpdesk software program.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat has moved beyond just a tool for engaging customers through our product website and mobile app. It is now a tool that we've utilized to great extent for engaging customers on third party platforms like Facebook, Messenger and even on the Whatsapp platform.
What is your favorite aspect of this product?
Livechat saves all chat history with customers. This always comes in handy for my team for future situations where we need to check previous correspondences with specific customers. Having access to previous chat records contributes to a faster and efficient resolution of most issues or obstacles faced by customers while using our product and services.
What do you dislike most about this product?
Sincerely, there isn't anything that I dislike about this product , as far as its use within my work institution for customer engagement purposes is concerned.
What recommendations would you give to someone considering this product?
Livechat brings a whole lot of potentials to the table , for my team as far as engaging with our customers is concerned. It provides us with the right set of tools to track our engagement activity and continuously identify potential grey areas.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sonakshi M.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
A website for all businesses
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The helpdesk effortlessly accomplishes what it promises to do! Dealing with tickets is simple, thanks to the interface's simplicity and cleanliness. The helpdesk is incredibly simple to use and inexpensive compared to other options. I found it quite simple to provide my agents with a way to track their requests using our current Helpdesk email account. My agents find the software very simple, and it's great that they can use it from anywhere online.
What is your favorite aspect of this product?
The Helpdesk team has created a functional solution that doesn't need a degree. We can manage tickets in a neat, visually simple environment and get information with just a few clicks. I wholeheartedly endorse this approach for teams of all sizes. Very simple to set up and begin handling customer support inquiries. HelpDesk's support staff is very diligent in responding to all questions.
What do you dislike most about this product?
While the spam filter does an excellent job of blocking spam emails, we've missed a lot of legitimate support tickets, which has left clients unhappy. The biggest issue with this software is password creation. I routinely have to eliminate spam and bots with bogus tickets—the current lack of features. On the contact form, we need more alternatives.
What recommendations would you give to someone considering this product?
HelpDesk is one tool that will be at the top of my list of suggestions for improving ticket management and customer relationships. I can quickly review the findings and improve my performance because they are all in one location. Everything is highly straightforward and in-depth. Keeps training relevant and helps organizations concentrate on their core skills. It gives you more time to focus on improving customer service.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Harris O.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Powerful Live Chat Direction.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
LiveChat services most of the online problems through solid communications.
What is your favorite aspect of this product?
LiveChat evaluates every discussion that a firm raises.
What do you dislike most about this product?
LiveChat has the organization of every business proceedings.
What recommendations would you give to someone considering this product?
LiveChat is more ideal in making the direct customer chat efficient.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
