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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Vaibhav M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Free to use and accepts more responses

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The tool is easy to use and does not require any subscription to use this tool. Also, Google forms are secure to use where every response and surveys can only be accessed with a password and with admin access

What is your favorite aspect of this product?

I like the integration of this tool with other tools like Live chat tool where we are able to send automatic survey collection link when the chat is closed this is saving me time sending survey link to clients.

What do you dislike most about this product?

I have not seen any issue with the tool and I am very happy with every feature of the tool, However, it is hard to create export visual and graphical data from Google forms

What recommendations would you give to someone considering this product?

Yes, I would recommend this tool reason that it is free to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Akhilesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Accurate and free to use to collect data and polls

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The tool provides real-time information and data analytics in charts from responses of the reached clients, can easily be exported to Google sheets for review and comes at no extra cost compared to other tools

What is your favorite aspect of this product?

I like the embedding option of the survey forms where you can embed the forms on the website using the generated HTML code and this makes it easy and faster to collect feedback from clients or you can share through the link, on top, the tool comes with a lot of editing and customization options

What do you dislike most about this product?

Questions cannot be arranged in order where often during form making and survey creations, questions appear in order and when you set the form live, you realize some questions are not in order. Also they do not support uploading of larger files through the forms which makes it hard for one to collect vide feedback especially when the video is longer

What recommendations would you give to someone considering this product?

Yes, I would recommend this tool for anyone looking to collect feedback

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Respectful

Glory M.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic eforms software

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Easy to share

What is your favorite aspect of this product?

Portfolio management

What do you dislike most about this product?

More features can be added

What recommendations would you give to someone considering this product?

Highly recommended eforms software

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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