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Google

Google Chat

Composite Score

8.7 /10

CX Score

9.1 /10

685 Reviews Write a Review

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Service Experience

2025

3 Top Rated Capabilities

4 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative

4% Neutral

94% Positive

Pros

Acts with Integrity
Efficient Service
Fair
Reliable

Feature Ratings

Average 82

Instant Messaging

Voice and Video Collaboration

Notifications

Screen Sharing

Task Management

File Sharing Collaboration

Search

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Google Chat Reviews

John P.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Rough to Implement

Likeliness to Recommend

5 /10

What differentiates Google Chat from other similar products?

Google Chat comes with a Gmail account. This makes it free to use and requires no implementation.

What is your favorite aspect of this product?

Anyone with a Gmail account can use Google Chat with no installation.

What do you dislike most about this product?

Chat is rather clunky and unwieldly. There is a reason that the companies I have worked with in the past who use Gmail use Slack or some other chat product instead.

What recommendations would you give to someone considering this product?

Be aware that, despite being free, there may be a steeper than anticipated learning curve to getting Chat fully implemented.

Pros

Reliable
Unique Features
Client Friendly Policies
Client's Interest First

Nilesh K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

utilize google chat to have quick conversations.

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

it's in gmail, which makes it easy to start talking while you're reading emails. different apps are needed for other chats.

What is your favorite aspect of this product?

google account holders can write anyone. the smart return feature saves time.

What do you dislike most about this product?

not as many functions as some other chat apps.

What recommendations would you give to someone considering this product?

simple chat works well, especially if you use gmail.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Caring

Kamau N.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Forstered Optimum Real-time Communication Services

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Altruistic and advanced features for VOip, LVS, and high quality VC services. Real-time mass messaging system support.

What is your favorite aspect of this product?

Impressive and easy setup and plugins.

What do you dislike most about this product?

I have zero regret.

What recommendations would you give to someone considering this product?

I highly recommend.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Latest Research

Google Chat

What is Google Chat?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

2022 Data Quadrant Champion

Google Chat Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Notifications Tool alerts business of an application generated event.

Screen Sharing The ability to share screens.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Search The system can search an entire body of a document for a keyword or phrase.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Chat Reviews

John P.

Rough to Implement

Likeliness to Recommend

Pros

Nilesh K.

utilize google chat to have quick conversations.

Likeliness to Recommend

Pros

Kamau N.

Forstered Optimum Real-time Communication Services

Likeliness to Recommend

Pros

Most Popular Google Chat Comparisons

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Title

Feature Ratings

Instant Messaging

Voice and Video Collaboration

Notifications

Screen Sharing

Task Management

File Sharing Collaboration

Search

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support