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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Graham D.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful Analytic Tool

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

- Advanced tracking and segmentation options - Integration with Google Ads, Search Console, and Optimize - Machine learning-driven features like predictive analytics and automated insights - Real-time data and customizable dashboards - Cross-device and cross-platform tracking - Scalability and flexibility for large and complex websites - Free and premium (360) versions catering to diverse user needs - Extensive community support and resources

What is your favorite aspect of this product?

My favorite aspect of Google Analytics is its ability to provide actionable insights through advanced tracking and segmentation capabilities. The tool allows users to dive deep into website traffic, behavior, and conversion data, enabling informed decisions. Features like custom dimensions, metrics, and audience segmentation help uncover valuable trends and patterns. Additionally, integration with Google Ads and Search Console offers a holistic view of online performance.

What do you dislike most about this product?

Steep learning curve for beginners - Overwhelming data overload - Limited customization options for dashboards - Difficulty in tracking complex customer journeys - Lack of precision in attribution modeling - Data sampling limitations in the free version - Potential for data inaccuracies due to spam/bot traffic - Limited integration with certain third-party tools - Continuous changes and updates can be confusing.

What recommendations would you give to someone considering this product?

- Start with clear goals and tracking objectives - Set up event tracking, goal conversions, and eCommerce tracking - Leverage audience segmentation and custom dimensions - Integrate with Google Ads, Search Console, and other tools - Monitor real-time data and adjust strategies accordingly - Use data to inform A/B testing and optimization efforts - Regularly review and refine tracking codes and setup - Take advantage of training resources and certifications - Consider upgrading to Google Analytics 360 for advanced features

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Love GA. It’s the best!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saurav S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Best Free Tool For Your Web & App Analytics

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics provides us with user details that is end to end, like users demographic, page the user has visited or time spend on the website. All these data you get it for FREE on this tool. The tool comes with its own dashboard and reports where you can take data driven based on the numbers you see.

What is your favorite aspect of this product?

My best part about Google Analytics is that it comes its own certification courses where you learn about the best use and about different properties of the tool. Once you go through it then you realize how powerful the tool is.

What do you dislike most about this product?

Now one thing I dislike is that you can use maximum 2 filters at best which comparing the data on the tool, which was not the case in Universal Analytics.

What recommendations would you give to someone considering this product?

I would not recommend but I would say this is a must for any business which deals with its own website or App.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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