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Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Conversion Analysis

85

Audience Segmentation

85

Audience Demographics

85

Device and Browser Analytics

85

Paid Search Integration

84

Search Engine Optimization

84

Customer Value Analysis

84

Data Visualization

84

Social Media Analytics

82

Customer Journey Modelling

82

AI Tools

82

Vendor Capability Ratings

Average 82

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

81

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Nijat I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2025

useful tools for website traffic

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

That platform is very powerful in terms of characterizing users, counting conversions, and monitoring real-time behavior as compared to other companies. The information flow from marketing with Google Ads and other Google services is made very easy by its integration. In addition, the platform provides a free version with a lot of features, which is very advantageous for small teams. To sum up, it is a single, user-friendly tool that gives a complete picture of website ​‍​‌‍​‍‌​‍​‌‍​‍‌performance.

What is your favorite aspect of this product?

What​‍​‌‍​‍‌​‍​‌‍​‍‌ makes Google Analytics stand out the most is the extent of the data it gathers and structures without any user intervention. One can easily find out the sources of the users, the pages they use, and the way they engage with the site. The dashboards are perfect for keeping an eye on the trends and conversion rates. There are also some pre-made reports which I find very convenient as it is a great time saver instead of doing all the work from scratch. In short, it is a very efficient tool which helps one to keep track of the website performance in a very clear manner without having to put in extra ​‍​‌‍​‍‌​‍​‌‍​‍‌work.

What do you dislike most about this product?

The​‍​‌‍​‍‌​‍​‌‍​‍‌ biggest problem with the software is that its interface can be very confusing at the beginning, especially for new users. Incredibly, some advanced features are not only hidden but also need extra preparation to be used, thus the process of analysis becomes slower. It is possible that you find it difficult in creating your own reports because of the steep learning curve, and in general, those teams which do not have prior experience are at a disadvantage in this case. Sometimes data sampling can also be a factor in determining accuracy for large datasets. However, the platform remains a highly capable and efficient tool de

What recommendations would you give to someone considering this product?

Before​‍​‌‍​‍‌​‍​‌‍​‍‌ you mess around with custom setups, take some time to learn the interface and go through the built-in reports. Don't forget to establish goals and set up conversion tracking as soon as possible if you want to take full advantage of it. Use the linkage with Google Ads and other Google tools to gain a complete view of your marketing. Familiarize yourself with the free version and only if you need advanced features should you consider upgrading. In general, patience and the right configuration will turn Google Analytics into a powerful tool for monitoring the performance of your ​‍​‌‍​‍‌​‍​‌‍​‍‌website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prajwal S.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2025

One of the best Analytics tools for marketers.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Data accuracy, New features and Ease of usage

What is your favorite aspect of this product?

Lot of data to analysis and Reports

What do you dislike most about this product?

Learning Curve and Training support

What recommendations would you give to someone considering this product?

Accurate Data and New Features

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Vendor Friendly Policies
  • Less Caring
  • Wastes Time

ADITYA G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2025

Very useful for tracking performance and growth

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Google Analytics is much better than other paid tools because it gives you very deep insights for free. In one place, it keeps track of user behavior, traffic sources, conversions, and information about the audience. Also, since it's made by Google, it works well with other Google services like Ads, Tag Manager, and Search Console. This makes it easier and more accurate to look at how well a website is doing.

What is your favorite aspect of this product?

The part I like best is that it shows live website traffic and how people interact with pages. It helps me figure out what people like about the content and what needs to be changed. Also, the graphs and reports have a lot of information, which makes it easier to make business and marketing choices.

What do you dislike most about this product?

At first, the interface may seem hard to understand, especially for new users. For some reports, you need to learn hard-to-understand technical terms. Also, it wasn't easy to switch from the old version (Universal Analytics) to GA4 because a lot of features had changed and some options are still limited.

What recommendations would you give to someone considering this product?

Google Analytics is a great tool to use if you want to grow your website or online business. To better understand the data, just take some time to learn the basics or watch some videos. The tool is very powerful and useful for improving performance and getting more sales once you get used to it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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