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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Holley C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

A Powerful Tool for Unlocking Actionable Insights

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

It offers more in depth information needed for business

What is your favorite aspect of this product?

The best aspect of Google Analytics is its ability to provide deep, actionable insights into user behavior on your website or app. Where users come from (traffic sources) • What pages they visit • How long they stay • Where they drop off or convert

What do you dislike most about this product?

Complexity and Steep Learning Curve • User Interface: Many users feel that the interface can be overwhelming, especially for beginners who are not well-versed in data analytics. The vast array of metrics and options can make it challenging to focus on the most relevant data without advanced training. • Navigation: The complexity of navigating between different reports and settings means that users often need to invest significant time learning the system or relying on training materials and tutorials.

What recommendations would you give to someone considering this product?

To get the most out of Google Analytics, start by setting clear goals and tracking key conversions. Use Google Tag Manager to easily manage events and improve data accuracy. Customize dashboards and leverage audience segments to focus on what matters most. Finally, connect tools like Google Ads and Search Console, and make sure you’re using GA4 for its improved features and future-proof tracking.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Ramy S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Extensive and straightforward analytics solution.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics is pretty straightforward to use. It offers tools that make it easy for most business users to set up tracking for their websites or apps, and it works seamlessly with Google Ads.

What is your favorite aspect of this product?

The Google Analytics dashboard includes helpful tooltips and tutorials that guide the average business user through key features, KPIs, and advanced techniques like retargeting, user journey funnels, and e-commerce analytics.

What do you dislike most about this product?

The continuous feature updates might overwhelm some users, as they feel like they’re constantly having to learn something new.

What recommendations would you give to someone considering this product?

It's better to learn as you go to avoid confusion from Google Analytics' many features and ensure you're tracking the right data for your website or app.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Clark L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

The Backbone of Campaign Performance

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

It’s Google. That alone gives it a level of credibility most tools can’t match. But the real magic is its seamless integration with Google Ads and Search Console. If you’re running campaigns, the ability to track user behavior and conversions across different channels is invaluable

What is your favorite aspect of this product?

The sheer level of granularity. From tracking specific user journeys to setting up custom goals and events, it gives me a detailed picture of how campaigns are performing

What do you dislike most about this product?

The switch from Universal Analytics wasn’t exactly smooth sailing. The interface feels less intuitive, and some reports that were easy to find before now require more digging

What recommendations would you give to someone considering this product?

If you’re still holding on to old reporting habits, let them go. GA4 requires a different mindset, so take the time to properly set up events and conversion tracking

Pros

  • Efficient Service
  • Transparent
  • Security Protects
  • Continually Improving Product

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