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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Machine Learning

100

AI Tools

100

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Search Engine Optimization

85

Device and Browser Analytics

85

Customer Value Analysis

85

Data Visualization

84

Social Media Analytics

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Gina D.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Does what it says - in spades

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Conversion tracking and the demographics information

What do you dislike most about this product?

The complexity of integrating various ad platforms and setting up conversions

What recommendations would you give to someone considering this product?

Get it now. The sooner you start using it, the sooner you can learn from the data it supplies.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Gökhan C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

The more I know, the more I can tell. The best.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

having a free version with almost full potential.

What is your favorite aspect of this product?

visualisation of data.

What do you dislike most about this product?

no realtime data provided and incapability of downloading data directly.

What recommendations would you give to someone considering this product?

go for it. your first and most beloved tool for any size of business unless it has a very complex product and customer journey.

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Performance Enhancing

Mary V.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great marketing platform

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics is very important in our organization for it gives very clear information on the performance of our company.

What is your favorite aspect of this product?

We are able to get on time insights on the precautions we could take to curd future risks and how to plan effectively. Our customers can visit our website regularly and get clear information on our products and services.

What do you dislike most about this product?

I have not experienced any poor working conditions of this platform.

What recommendations would you give to someone considering this product?

I highly recommend this great platform to any organization for effective marketing and performance prediction.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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