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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Machine Learning

100

AI Tools

100

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Search Engine Optimization

85

Device and Browser Analytics

85

Customer Value Analysis

85

Data Visualization

84

Social Media Analytics

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Aaditya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Best tool for website and app traffic analysis.

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google Analytics is free and easy to use, Real time monitoring of users on the application and the dashboard is quite amazing.

What is your favorite aspect of this product?

Multiple widgets , dashboards, charts and filtering are really good features.

What do you dislike most about this product?

There isn't anything to really dislike about Google Analytics.

What recommendations would you give to someone considering this product?

Google Analytics is the best tool to test and verify the performance of your website. I think among the website analytics it's the best software I've ever used.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Inspires Innovation

Nicolas F.

  • Role: C-Level
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Detailed Website Visits, Conversions & Analytics

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics is indeed the holy grail when it comes to gathering website statistics and generating reports. It is very easy to set up, and the level of details when it comes to the categories are really mind-blowing (demographics, sources, interests).

What is your favorite aspect of this product?

The ability to track visitors live of the website is really something huge. From this, we can really gauge about the effectiveness of our promotional campaigns and eventually optimize for more hits and conversions.

What do you dislike most about this product?

At first, it is a little confusing to configure: excluding our own IP addresses, and other technical aspects, not readily understandable by the non-It personnel. There is a short learning curve for optimal use, but I guess that this is normal for such a powerful and complete tools.

What recommendations would you give to someone considering this product?

If you are looking for the most detailed and reliable analytics solutions. Look no further. Google Analytics is the choice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ADITYA R.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Best tool to analyze website performance;

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Concise analysis in graphical form; Provides valuable insights into website or App. Traffic Helps in optimizing and analyzing the website performance

What is your favorite aspect of this product?

No. 1 in Data presentation No. 1 in look & feel No. 1 in technology; Ease of use and speed

What do you dislike most about this product?

High Cost. Thus; not every company can afford it. Takes too much of internet bandwidth which slows down the speed of other applications At times; Google Analytics offers way too many insights which leads to the confusion

What recommendations would you give to someone considering this product?

Must reduce its fees or charges to expand its reach and business Must work on making the application faster Must change the look & feel which looks quite boring

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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