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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Machine Learning

88

AI Tools

88

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Search Engine Optimization

85

Device and Browser Analytics

85

Customer Value Analysis

84

Data Visualization

84

Social Media Analytics

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Ramon J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

offers you eyes where you don't have them

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

We use Google Analytics to analyze websites, although there are other alternatives, this is still the most complete and its relationship with Google makes the data more reliable.

What is your favorite aspect of this product?

It provides critical data on site visitors, visitor interactions and behavior, is very easy to set up and provides a wealth of website data. There are also tangible benefits to the other Google tools you can connect to.

What do you dislike most about this product?

the user board needs to be revamped and reorganized.

What recommendations would you give to someone considering this product?

Google Analytics is really excellent for small and medium businesses, there is no better web statistics and tracking solution with so much detail when it comes to detecting visits and user interactions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mahinour A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

The best affordable analytics tools

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

It's Free, affordable for small & medium size business. Great analytics that are accurate in real time data, I like the reports generated in a visual way. Easy to integrate with website. & it allows up to define leads sources.

What is your favorite aspect of this product?

the ongoing new features being introduced makes it the best all in one tool for your business data analytics. The ability to manage multiple properuies under the same account, in our case we manage multiple clients google analytics.

What do you dislike most about this product?

I believe it's complicated, took us time to understand how google analytics work and this applies with each team member in the organization. it requires us to hire someone who's familiar or expert with google analytics.

What recommendations would you give to someone considering this product?

A must have tool for any business.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

Vishal M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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