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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

84

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Bharath K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

The features are the main part here and its very user friendly

What is your favorite aspect of this product?

How easily we can understand and access the tool

What do you dislike most about this product?

I love everything about it

What recommendations would you give to someone considering this product?

If you are looking for an analytics tool, this is the best one

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarah C.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent Tool for Simple Web Analytics

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

With the data gathered by Google Analytics, we are able to determine the efficacy of various online advertising strategies, such as organic and paid search. It shows us which channels are bringing in the most visitors, so we can tailor our content to meet their needs. Furthermore, we are able to provide timely goal conversions with the assistance of Google Analytics.

What is your favorite aspect of this product?

Our organization uses Google Analytics to monitor the performance of our websites. You may learn a lot about your target market and their preferences with little effort. User experience and consumer page navigation are difficult to deduce from such broad demographic information. It's great to have access to traffic reports in near real time.

What do you dislike most about this product?

Although it is a great tool for the analytics and statistics of our sites, there are some things that could be improved such as the organization of the dashboard, it is a bit messy and somewhat difficult to order. They should add a Training / Implementation of Insights, the Report Details are somewhat basic and need a better level.

What recommendations would you give to someone considering this product?

At the very least, everyone should be familiar with Google Analytics because it's a fantastic free tool. The reporting may not be as comprehensive as some marketers would want, but it does provide sufficient information for you to draw important conclusions about the direction of your company. It's another resource for establishing a link between marketing efforts and financial success.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Acts with Integrity

Fiona M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Know your audience at no cost.

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Detailed reports and charts on website performance that are also easy to understand. It is also fast easy to set up on domains or subdomains. Once set up, it starts sending you analysis and data on who is visiting your website within days. It is simple to see the number of people online on the website, how much time they have spent and on what page they are currently on.

What is your favorite aspect of this product?

Google analytics helps us improve our website's performance by discovering errors and speeding up page loading speed. It helps us see whether or not our visitors are content. The most amazing thing is that it can send reports on and manage unlimited number of websites at no cost.

What do you dislike most about this product?

For first time users, it is a little tough to find your way around the dashboard.

What recommendations would you give to someone considering this product?

Google analytics gives basic data and insights useful for making more informed choices for the future of your business without cost.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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