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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Machine Learning

88

AI Tools

88

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Search Engine Optimization

85

Device and Browser Analytics

85

Customer Value Analysis

84

Data Visualization

84

Social Media Analytics

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Laiken H.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Google Analytics Is so Reliable

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

The accuracy of Google Analytics differentiates it from other similar products.

What is your favorite aspect of this product?

The accuracy of Google Analytics makes it a top tool. Moreover, Google Analytics has amazing support team.

What do you dislike most about this product?

There is nothing I dislike about Google Analytics.

What recommendations would you give to someone considering this product?

If you want an accurate analytics tool, you should give Google Analytics a try and it won't disappoint you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raman P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Helps us to understand our customers' needs.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics offers very unique features, such as proactive insights which detects new trends and important changes that we should be aware of. Also, reporting helps us to monitor activities on our site as they happen.

What is your favorite aspect of this product?

The Google machine learning feature has helped us to improve our ROI by 30%, by providing predictive insights from our data to help us know what our users are likely to purchase.

What do you dislike most about this product?

It has too much information which can be overwhelming to new users and therefore requires a learning curve.

What recommendations would you give to someone considering this product?

It is a fantastic product. We have been able to organize, access and visualize data to fit our business needs so they should give it a try.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sophie R.

  • Role: Consultant
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Wonderful Solution.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

We are currently using Google Analytics to track the number of users and visitors to our websites. It also helps us see how our ads and business are performing and find ways to all ways make it better.

What is your favorite aspect of this product?

It is not only helpful and efficient in website tracking but also in marketing. Google Analytics sends us detailed reports on areas that need improvement and how to better the way we present our product out there on the market.

What do you dislike most about this product?

Finding your way around the website can be a bit tough during the first times.

What recommendations would you give to someone considering this product?

Google analytics can track traffic on our sites; websites and social media and helps with strategizing on how to improve our revenue generating activities.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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