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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

84

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Sujit Kumar P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

I loved this product

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google analytics is pretty easy to use. Even a beginner can easily learn how to use this product.

What is your favorite aspect of this product?

There are number of favorite aspects. User tracking is very nice accept. we can find from where users are browsing are website. Demographics allocation is fantastic. Setting up a goal is pretty easy and gives a good result, etc.

What do you dislike most about this product?

There are nothing which I dislike but I would love to see the exact tracking of users which analytics says target not set. Google Analytics doesn't display some keywords from which users are browsing our website Organically. It says Target not set. I would love to see that exact data.

What recommendations would you give to someone considering this product?

I will recommend all the digital marketer colleagues to use this for your clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saleem A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Honest review of Google analytics

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Since our application had a process, it was essential for us to see where people are leaving it. Since a user may leave the program by a different path in the workflow, it's also crucial to understand which feature or route the user finds challenging. It's crucial to understand how much a function was utilized prior to a customer subscribing in a subscription-based business. Thus, these are some of the situations where Google Analytics is really beneficial.

What is your favorite aspect of this product?

One of the most effective tools I have ever used is Google Analytics. Despite being free, it is the best paid tool available. It collects practically every aspect of the website's performance data. Knowing how visitors are interacting with my website is helpful to me. Which article is generating the most traffic from which country and using which gadget. It has a fantastic real-time visitor feature. It is simple to measure user clicks, page visits, repeat visitors, and session length. I really like that the post can distinguish between paid visitors from Google advertisements and organic traffic. It demonstrates how well Google ads work and w

What do you dislike most about this product?

I have not yet discovered any significant problems. There are still a ton of undeveloped capabilities in Google Analytics. It is a strong tool for website performance analysis.

What recommendations would you give to someone considering this product?

Our application had a workflow, so it was essential for us to see where users are leaving it. Additionally, users can leave the workflow at any point, so it's crucial to understand which feature or path is problematic for them. It's crucial to understand how far a user used a feature prior to subscribing in a subscription-based business. Google Analytics is therefore quite useful in these areas.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chandrashekhar K.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Good tool for web analytics

Likeliness to Recommend

6 /10

What differentiates Google Analytics from other similar products?

Regular updates

What is your favorite aspect of this product?

The option to create custom reports or edit existing ones

What do you dislike most about this product?

The dashboard and unique features can be a bit cumbersome and difficult to use if you are using it for the first time

What recommendations would you give to someone considering this product?

Google Analytics is a bit cheaper than its competitors and provides a slightly different role as it tracks all channels. It has a close relation to Google and this makes the data a bit more valuable than those programs that are not

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Continually Improving Product

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