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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Machine Learning

88

AI Tools

88

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Search Engine Optimization

85

Device and Browser Analytics

85

Customer Value Analysis

84

Data Visualization

84

Social Media Analytics

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Shane M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Google Analytics, Positive Recommendation!

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

The integration of other Google products feels organic and natural. It creates a great ecosystem to work in. Eg, Google Marketing Platform

What is your favorite aspect of this product?

Ability to make decisions and gain insight from the product. EG, on a client using the product allows a complete tracking solution across marketing channels that articulate all their data.

What do you dislike most about this product?

Very rarely, but it does glitch when adding complicated filters, but this may be the internet connection and lots of other macro factors as well.

What recommendations would you give to someone considering this product?

Go for it, It's going to in my opinion add value in multiple ways. The ceiling is infinite.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Jill G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Market leader, powerful tool, steep learning curve

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google Analytics is the market leader in the website analytics space. I think the greatest barriers to use are the steep learning curve and the ability to set up Google Analytics correctly. Before you hire a professional to implement this tool for you, ensure that they have taken adequate training, can demonstrate hands-on expertise, and provides you with reference clients.

What is your favorite aspect of this product?

The breadth and depth of metrics available, coupled with configuration options, allows companies to track the metrics they need for their business.

What do you dislike most about this product?

Google Analytics is a complicated tool.

What recommendations would you give to someone considering this product?

Talk to other businesses about how they use Google Analytics, and the benefits they gain from using it. Have someone walk you through a demo with real-life data to better understand its features and capabilities. If you do not have in-house staff to do this, then hire a well-trained professional with referenceable implementation projects and clients.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Somendra K.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Google Analytics ease of use is amazing

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

The integration of Google Analytics was extremely simple and easy for tech novices to setup.

What is your favorite aspect of this product?

Google Analytics tells us about the insights of our company or personal website.

What do you dislike most about this product?

It is very difficult to stay up with new & upcoming updates and features because sometimes I get lost in the new navigation or user interface.

What recommendations would you give to someone considering this product?

I had an amazing experience where I got introduced to a new world of data collection.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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