Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

Filter By

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

84

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Abel B.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Efficiency, Effectiveness

Likeliness to Recommend

6 /10

What differentiates Google Analytics from other similar products?

It have a special way of representing data, and it gives a good report on the data analyzed

What is your favorite aspect of this product?

Good representation of data

What do you dislike most about this product?

It unfriendly at start

What recommendations would you give to someone considering this product?

He Should know more about reading some data chart before implementing analytic on his site

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Patricio G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Good information

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google analytics differs from similar companies in that it has the stability and support to offer a quality service. This is because the company has a team of highly qualified professionals who work with advanced tools and techniques to offer the best results. In addition, the company has extensive experience in the sector and a large database to be able to offer more precise analysis. This company also offers an advisory service to help customers make better decisions.

What is your favorite aspect of this product?

The best thing about google analytics is the way it works, it is very good for obtaining statistical information about your website visitors. It is also very useful to understand user behavior and to obtain information about the origin of visitors. Additionally, it offers a wealth of tools and charts to help users better understand the data and make informed decisions. Lastly, the service is free, which helps businesses keep costs down. And of course the user interface is very intuitive and easy to use.

What do you dislike most about this product?

My least favorite or disliked thing about google analytics is that it's sometimes hard to understand the graphs and reports generated, especially if you're new to the area. Many times the language used is very technical and complicated. Also, there are many features and tools to learn, which can be overwhelming for beginners. I also want it to be more intuitive so that it is easier to use for people without prior knowledge of the tool.

What recommendations would you give to someone considering this product?

For those who want to use google analytics, my recommendation is that they learn about the subject and become familiar with the tool. There are many resources online that can help you learn how to set up and use Google Analytics. Also, there are many books and courses available for those who wish to gain a deeper understanding. Once the process is understood, it is important to configure the tool properly to get the best results. This means setting up goals, tags, and segments in the right way to collect the most useful information...

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Samantha S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"I have had a great experience while using it.!!"

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Audience Insights: Google Analytics provides detailed information about the demographics, interests, and behaviors of website visitors.

What is your favorite aspect of this product?

Google Analytics helps me to track the sources of website traffic and identify any suspicious behavior, such as a sudden increase in traffic from a specific location or an unusual pattern of activity.

What do you dislike most about this product?

Google Analytics collects a large amount of personal data, including IP addresses and user behavior. This information is stored by Google, which raises privacy concerns for me.

What recommendations would you give to someone considering this product?

They should give it a try. Google Analytics provides insights into the performance of mobile apps, including information about app usage, user engagement, and conversion rates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Analytics Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171