Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

Filter By

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Machine Learning

100

AI Tools

100

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Search Engine Optimization

85

Device and Browser Analytics

85

Customer Value Analysis

85

Data Visualization

84

Social Media Analytics

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Darmon J.

  • Role: Finance
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great Tool with Great Features

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

If there is something that makes Google Analytics better than other similar products, it has to be its accuracy. The accuracy of the insights of Google Analytics makes it an unbeatable tool.

What is your favorite aspect of this product?

The ease of use of Google Analytics is one of my favorite aspects about this tool. Google Analytics has an easy to understand interface.

What do you dislike most about this product?

Google Analytics has incredible and flawless features. I do not see any challenges when using Google Analytics.

What recommendations would you give to someone considering this product?

Google Analytics is so impressive. I highly recommend Google Analytics to everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ruben S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The best tool to track the website visits

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Is an amazing tool to everyone to have a website or e-commerce, also is free with all the tools that offer the system, is accurate with the metrics and you can track the visit depends of which channel did the traffic comes, also you can create a remarketing audience and use it in Google Ads.

What is your favorite aspect of this product?

That you can see the information of how many visits did you have for the different channels (Social paid, social organic, organic search, paid search, etc). Also create different type of conversions like purchase, fill a form, how much time did spend the visitor on the website, etc.

What do you dislike most about this product?

Nothing this tool is amazing

What recommendations would you give to someone considering this product?

You need to implement ASAP to your website and start to review your metrics and you can evaluate the efforts that you are doing on you website, or which channel you need to put more efforts and works better.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

Ivan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Google Analytics is of great help as a main tool.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics is of great help as a main tool on the web to make your company's advertising management much more effective and effectively understand the movement and tilt of all the most potential customers, which reinforced our good experience with this program are the number of options that seek the constant growth of your company in the area of marketing since this is a fundamental piece to publicize the good aspects of your business in a short time in the cloud, all the information and analysis that you get visualized by means of this program will be of great help.

What is your favorite aspect of this product?

There are many virtues that this program has to have a better development with all your clients and their behavior on the websites, that is to say that thanks to the help of Google Analytics I can understand the demands of my most regular clients much easier and offer an impressive and strong marketing campaign on the web to make us known much further than what we are used to, this program searches and analyzes the scenarios to feed my commercial area, it is as if this program prepares and guides new users to realize new sales.

What do you dislike most about this product?

It is somewhat annoying as we do not have much help from the interface of this program, there are many options and functions that are executed in different ways but in the first steps with the software it can be somewhat overwhelming, it is not easy to understand and this affects all users to get the most out of this program, on the other hand, it was not highly recommended to use the mobile applications of this program, this presents even more difficulty to understand how it is the most practical use of its functions, the interface is not of great help.

What recommendations would you give to someone considering this product?

There are very few programs that we have used that have so many effective options to correctly handle all my data on the web in order to increase the number of customers entering your company. Google Analytics is capable of giving each customer a pleasant marketing experience. one of the users who bet on it, it has not worked for us and we constantly have an image and follow-up on the web, it is one hundred percent recommended.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Analytics Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171