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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

davide a.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Delivers good value for the price

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

The huge amount of possible metrics to analyse the website, many more than the competitors

What is your favorite aspect of this product?

Data Activation

What do you dislike most about this product?

Good for traffic data but not really that helpful with user-level

What recommendations would you give to someone considering this product?

Follow the tutorial and you tube videos to learn how to use it

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Fair

Fredrick E.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Offers comprehensive and insightful data analysis,

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics stands out among similar products with its user-friendly interface, extensive range of features, robust tracking capabilities, and seamless integration with other Google tools, making it the go-to choice for businesses seeking powerful and comprehensive website analytics.

What is your favorite aspect of this product?

its ability to provide in-depth insights into user behavior and website performance, allowing businesses to optimize their strategies and improve their online presence.

What do you dislike most about this product?

One potential drawback of Google Analytics is its complexity for beginners or users with limited technical knowledge. The abundance of features and customization options can be overwhelming, requiring a learning curve to fully grasp and utilize the platform effectively.

What recommendations would you give to someone considering this product?

Take advantage of the available learning resources: Google provides extensive documentation, tutorials, and online courses to help you understand and make the most of the platform. Familiarize yourself with these resources to gain a deeper understanding of Google Analytics. Start with clear objectives: Determine your specific goals and metrics you want to track before diving into the tool. Having a clear understanding of what you want to achieve will help you set up relevant tracking and focus on the data that matters most to your business.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2023

Easy to use and amazing product

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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