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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Audience Segmentation

86

Conversion Analysis

86

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Customer Value Analysis

85

Search Engine Optimization

85

Data Visualization

84

Social Media Analytics

83

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Marjan H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing analytical tool for my business.

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

What I appreciate most about Google Analytics is its extensive reporting features. It gives me precise information about my website, including visitor demographics, traffic sources, and user behavior. Its dashboard is simple and straightforward to use. The nicest aspect is that I can combine multiple websites and track reports with a single Google account. Code is simple to include in a website. Google Analytics provides a wealth of information about how visitors engage with my website. From how they accessed the website to how long it took them to convert.

What is your favorite aspect of this product?

What I appreciate best about Google Analytics is that it provides systems for measuring and tracking goals and events. When it comes to measuring and tracking website activities, this is truly what makes the difference. I mean, I can track and measure my specific marketing goals or special events by using goal and event-setting methods. This is a terrific tool for me to measure and follow the progress of my content as well as the general success of my website.

What do you dislike most about this product?

It can be difficult for novices to sort through a sophisticated tool due to the enormous amount of available data, which can occasionally overwhelm new users.

What recommendations would you give to someone considering this product?

I integrated Google Analytics into the entire website. The best part is that Google Analytics has a variety of ways to integrate with my website. The simplest method is to just copy it and put it into the header file. It records all of the details that assist me grow and expand my business insights. Its report dashboard layout is simple to use and engaging. I utilize it to increase my sales based on Google Analytics trends and patterns. The nicest aspect is that I can easily export the data and utilize it in Power Bi for additional study. A few often used features include real-time visitors, interactive dashboards.

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Helps Innovate

Justin B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Amazing analytical tool!

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google Analytics displays real-time user data such as user behavior, location, time spent on a page, and device (mobile or desktop). It also saves analytics information, such as how many users visited my site in a given period. It also keeps information such as where the visitor came from to visit my site (e.g. Organic or Social); I can also see how much of my traffic came from organic sources and how much came from other sources.

What is your favorite aspect of this product?

Google Analytics is the best tool for understanding my website traffic. The platform gives detailed information on the number of visitors, demographics, and online conduct. Custom reporting allows me to build personalized reports based on my individual goals and KPIs. Google Analytics is a must-have tool for everyone who wants to maximize the potential of their website or online business.

What do you dislike most about this product?

There are too many configuration options available for Google Analytics, and I couldn’t find any documentation by Google for beginners, so it may be a little complicated for beginners, though they have a pretty good support team that offers support via live chat, email, and phone support and can help with the configurations.

What recommendations would you give to someone considering this product?

For performance marketers like myself, Google Analytics delivers important insights. It allows me to track and analyze user behavior on our websites, as well as gauge engagement levels and find areas for improvement. The ability to create targets and track conversions enables me to effectively measure the success of my marketing activities. I like the versatility and customization possibilities, such as the ability to build up custom events and track certain user flows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Andrea I.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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