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Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score

7.9 /10

CX Score

8.2 /10

35 Reviews Write a Review

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details

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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Customer Intelligence category

Filter By

5 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2022

Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Feature Ratings

Average 80

Predictive Analytics

Audience Demographics

Real Time Workflow Automation

Audience Segmentation

Anomaly Detection

Data Visualization

API Framework

Customer Journey Modelling

Metadata Management

Cross Channel Attribution Analysis

Conversion Analysis

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Also Featured in...

Marketing Platforms - Enterprise

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Customer Data Platform

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Sales Analytics

Translation missing: en.product_page.ratings.score 7.4

View Dynamics 365 Customer Insights in this category (opens in a new tab)

Dynamics 365 Customer Insights Reviews

Aditya A.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

comprehensive platform for customer insights

Likeliness to Recommend

7 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

strong integration with the Microsoft ecosystem, AI-driven analytics and advanced customer segmentation capabilities

What is your favorite aspect of this product?

intuitive dashboards and insights that help make informed business decisions quickly

What do you dislike most about this product?

implementation can be complex, time-consuming and often requires IT support for full functionality

What recommendations would you give to someone considering this product?

best suited for organizations with mature data strategies and sufficient IT resources, smaller teams should evaluate cost and implementation effort carefully

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Cons

Vendor's Interest First
Charges for Enhancements
Leverages Incumbent Status

Kevin M.

Role: Finance
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2025

A marketing platform that engages with customers

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Its advanced automation capabilities, driven by AI-powered insights and predictive analytics

What is your favorite aspect of this product?

It allows you to device and run a highly personalized customer experience

What do you dislike most about this product?

Potential complexity of implementation, the need for in going training, and the cost consideration for small businesses

What recommendations would you give to someone considering this product?

You must have a business knowledge on the different type of products for your business and how your customers interact with them

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Ashok S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great tool for customer engagement

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Very efficient data management and integration

What is your favorite aspect of this product?

User-friendly interface

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Highly recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Dynamics 365 Customer Insights

What is Dynamics 365 Customer Insights?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Customer Insights Ratings

84 Likeliness to Recommend

2 Since last award

96 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dynamics 365 Customer Insights?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Marketing Platforms - Enterprise

Customer Data Platform

Sales Analytics

Dynamics 365 Customer Insights Reviews

Aditya A.

comprehensive platform for customer insights

Likeliness to Recommend

Pros

Cons

Kevin M.

A marketing platform that engages with customers

Likeliness to Recommend

Pros

Ashok S.

Great tool for customer engagement

Likeliness to Recommend

Pros

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Title

2
Since last award

1
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2
Since last award

Feature Ratings

Predictive Analytics

Audience Demographics

Real Time Workflow Automation

Audience Segmentation

Anomaly Detection

Data Visualization

API Framework

Customer Journey Modelling

Metadata Management

Cross Channel Attribution Analysis

Conversion Analysis

Vendor Capability Ratings

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Breadth of Features