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Dropbox Business Logo Award Winner Product Badge
Dropbox Business Logo Award Winner Product Badge
Dropbox

Dropbox Business

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dropbox Business
9.0 /10

What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details


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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 85

Access Control and Rights Management

86

Team Collaboration

86

Enterprise Grade Security Controls

85

Real-Time Synchronization

85

Drag and Drop User Interface

85

Mobility Support

85

Data Loss Prevention

84

Large File Optimization

84

Electronic Signatures

84

3rd-Party Integrations

84

Audit Trail

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Quality of Features

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Ease of IT Administration

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Dropbox Business Reviews

Ellie P.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Marketing Moves Fast—So Does Our File Management

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

In marketing and communications, content is everything—campaign assets, branding guidelines, ad creatives, press kits, social media content. And when multiple teams need access, the last thing you want is a scattered mess of files across desktops, email attachments, and outdated shared drives. That’s why Dropbox Business has been a game-changer for us.

What is your favorite aspect of this product?

What really makes a difference is the advanced collaboration features. With Dropbox Paper, we can co-edit documents, leave comments, and even assign tasks directly within files—perfect for social media content planning or campaign briefs. Plus, the integration with Slack and Trello means we can share files seamlessly across different workspaces. And the version history feature has saved us multiple times when someone accidentally overwrote a document.

What do you dislike most about this product?

Absolutely nothing

What recommendations would you give to someone considering this product?

Dropbox Business has made file management effortless. Everything is secure, backed up, and easily shareable, which means less time spent on admin work and more time focusing on strategy, content creation, and campaign execution. It keeps us agile, organized, and in sync—whether we’re in the office or working remotely.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kanika R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

"Fantastic product!"

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Dropbox has long been praised for its simplicity and intuitive interface. Unlike some other business cloud storage services that can feel more complex or enterprise-focused, Dropbox prioritizes ease of use, making it simple for teams to get started without needing much training. This can be especially appealing for small to mid-sized businesses or teams who don’t want a steep learning curve.

What is your favorite aspect of this product?

My favorite aspect of Dropbox Business is the simplicity and speed of its file synchronization. It’s honestly hard to beat how effortless it is to set up and use. The syncing process is incredibly fast and reliable, and the fact that files are automatically synced across all devices—whether it’s a laptop, tablet, or phone—means teams can stay in sync no matter where they are.

What do you dislike most about this product?

The biggest downside I’ve heard about Dropbox Business is the pricing structure. While it’s a fantastic product, it can get a bit expensive, especially as you scale up and add more users or need more storage. Dropbox doesn’t always offer the most cost-effective options compared to some of its competitors, particularly if you don’t need all the advanced features that come with the higher-tier plans.

What recommendations would you give to someone considering this product?

Start by assessing how much storage your team truly needs. Dropbox’s pricing can become steep as you scale up, especially if you need unlimited storage. Make sure to estimate your usage to avoid unnecessary costs. If your needs are modest, the lower-tier plans may be enough. If you're handling large files (e.g., videos, high-res images, CAD files), Dropbox's fast sync and file handling are fantastic, but ensure that your storage needs align with the plan you're considering to avoid unexpected overage charges.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Watson B.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Robust Cloud Storage & Advanced Business Features.

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business is the only service that offers incredible cross-platform support and easily integrates with existing workflows. Unlike some competitors, which sometimes tend to show favoritism to their ecosystem, Dropbox really works great across the board on different operating systems and varied devices-a great choice for enterprises with diverse technological environments. It means the ability of the platform to integrate with third-party applications, from productivity suites to creative tools, enables users to work with their preferred software while keeping file storage and version control centralized.

What is your favorite aspect of this product?

Dropbox Business excels in its powerful file synchronization combined with advanced sharing features to stand out as my favorite feature. Thanks to block-level sync technology files only update their modified sections which cuts down sync duration and bandwidth use. Teams who work with large files or operate in areas with poor internet connections find great advantage in this approach. Users of Dropbox Business can apply sharing permissions with precision at folder levels down to individual files for enhanced security during internal and external collaboration.

What do you dislike most about this product?

One thing that I don't like about Dropbox Business is the pricing, especially when it comes to smaller teams or businesses with changing storage needs. The requirement to purchase a minimum number of licenses and lack of more granular storage tiers make the service less cost-effective for organizations that either don't need the full storage allocation or might have variable user counts. This can then drive certain businesses to pay for more than they actually use in storage and licenses, which in turn will make Dropbox Business uncompetitive against a more flexible one.

What recommendations would you give to someone considering this product?

I highly recommend starting with a professional review of your organization's perspective in terms of needs regarding file storage, sharing, and collaboration-for those looking to make use of Dropbox Business. Consider: volume and types of files you work with, size of your team, and the current software ecosystem. Dropbox Business is ideal for those scenarios where seamless file syncing and sharing are in great demand, along with integrations with a wide variety of third-party applications. Take advantage of the free trial to test the core features of the platform for the best fit within your current workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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