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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.
Company Details
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Get AssistanceDrift Conversation Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Includes Product Enhancements
- Appreciates Incumbent Status
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Personalized Service
Leads Generation
Translation
Workflow Processing
Scheduled Availability
Natural Language Processing
Application Programming Interface
Wayfinding
Multi-channel
Knowledgebase
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Ease of IT Administration
Vendor Support
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Drift Conversation Cloud Reviews
Dominic C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Innovative real-time communication tool
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift enables us to better qualify leads entering our site, hence raising the caliber of leads forwarded to sales and diverting queries that may be answered utilizing a variety of different strategies, materials, or resources. We learned a lot from this product, which is incredibly helpful for us.
What is your favorite aspect of this product?
Receiving instant notifications when one of my leads visits our website, clicks a link, opens an email, etc., is one of my favorite benefits. It makes it easier for me to follow up with leads when I know they are active. I also enjoy that I can connect it to Gmail and Salesforce. One other fantastic aspect of Drift is the video tool.
What do you dislike most about this product?
especially when we don't have access to our laptops to join a chat right away. On the consumer side, I don't like to constantly get pings from the chatbot when I visit the website of my own business, but I understand the logic behind it.
What recommendations would you give to someone considering this product?
The playbook overview dashboard allows you to examine the overall number of visitors per playbook, conversations that have been started, and emails that have been received. Additionally helpful are the biweekly meetings you have with your Drift account managers, where you can quickly design playbooks and conduct A/B tests. I think you should give it a go right away.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Elena S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Quick and effective chatbot for effective work
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
I believe Drift is highly effective, especially in this day and age where people enjoy/feel the need to receive responses immediately. This platform definitely helps others discover the best option for them while saving time and money in the process.
What is your favorite aspect of this product?
Drift has been a fantastic partner for our company in terms of offering best practices recommendations. The company is incredibly responsive, and working with them is simply a pleasure. This has been by far the nicest experience I've ever had with purchasing and implementing technology. Additionally, it is convenient since it automatically requests their emails so that we can always contact them by email if a customer logs out of a drift chat.
What do you dislike most about this product?
The only aspect of Drift that I don't like at the moment is the app. Some of us on our team are temporarily unable to use it, but we are unsure exactly why. Although I did email support@drift.com in the hopes that they may fix the problem, it has been a problem for us for quite some time.
What recommendations would you give to someone considering this product?
It is an indispensable piece of software that has greatly contributed to the recent success of our business. Any company trying to improve insights, better understand their population, and interact with them should use Drift, in my opinion.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
The revolution in customer communication
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
