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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.3 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Topic Generator

86

Article Summarizer

86

Style and Tone Suggestions

84

Multi-Language Support

84

Text Personalization

83

Long Form Content Generation

83

Customization

83

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

80

Vendor Support

76

ChatGPT Reviews

Shery T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

The most accurate AI in 🌍 in multiple languages.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

🎭 Creativity and context 🌍 Translation and multilingualism

What is your favorite aspect of this product?

I like its creativity and context; it helps me navigate indeterminate ideas and complex contexts.

What do you dislike most about this product?

Witty,...

What recommendations would you give to someone considering this product?

ChatGPT AI is the most accurate in multiple languages. It's a good option for learning languages; it helps you with translations, sentence construction, and grammar explanations.

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Faramade Gloria O.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

It is a very unique, versatile and interesting AI

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It is constantly improving and has a wide range of features. You can generate images, use it for ideation and brainstorming

What is your favorite aspect of this product?

Uploading photos is now possible and you can also use it to brainstorm and get ideas and even get media generated for you

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

If you are looking for an all round AI tool to help you in anything, Chatgpt is perfect for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Adedotun A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

ChatGPT delivers, but more is needed

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

What makes ChatGPT different from other AI assistants is how flexible and natural it feels. Instead of giving basic, pre-set answers, it can have real conversations, adapt to different tones, and tackle a wide range of tasks from writing and brainstorming to explaining tricky topics and even coding. It’s like having a helpful, all-in-one assistant that keeps getting smarter over time.

What is your favorite aspect of this product?

My favorite thing about ChatGPT is its versatility, it can adapt to almost any task or conversation style. Whether you need help brainstorming ideas, analyzing data, writing content, coding, or even simplifying complex topics, it adjusts to match the context. It’s like having a creative partner, research assistant, and problem-solver all rolled into one and it learns from the conversation to keep things flowing naturally.

What do you dislike most about this product?

What ChatGPT lacks most is collaborative work, interactivity, and content creation tools. There’s no real-time teamwork feature, which would be powerful for group brainstorming. Plus, while it can analyze data, it can’t build interactive dashboards to explore insights dynamically. Video generation is another gap — I can script and suggest visuals, but creating full videos still requires other tools. Adding these features would make ChatGPT an all-in-one powerhouse for both analysis and content creation.

What recommendations would you give to someone considering this product?

If you’re considering ChatGPT, I’d recommend first thinking about how you plan to use it. For content creation, brainstorming, writing, coding, or data analysis, it’s an incredibly versatile tool — but be ready to guide it with clear prompts to get the best results. If you need real-time collaboration or interactive dashboards, you might need to pair it with other tools for now. Also, explore different plans — the Pro version offers faster responses and access to the latest models, which can be worth it for heavier use. Lastly, don’t be afraid to experiment.

Pros

  • Helps Innovate
  • Trustworthy
  • Continually Improving Product
  • Reliable

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