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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

428 Reviews Write a Review

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Saves Time

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

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ChatGPT Reviews

Erica K.

Role: Sales Marketing
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

ChatGPT Will Change the Way You Generate Content

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It’s so easy and intuitive. Absolutely no training required!

What is your favorite aspect of this product?

It’s replaced a search engine for me and my team. I love that I can use it for absolutely everything.

What do you dislike most about this product?

Sometimes I’d like more information on where the data it uses is scraped from.

What recommendations would you give to someone considering this product?

Go for it! It’s inexpensive and at the top of its class!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Reece B.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Futuristic AI at its finest.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It's trending! Everyone who is someone is using ChatGPT!

What is your favorite aspect of this product?

It's speed and developed features such as AI photo and video creation.

What do you dislike most about this product?

The risk of AI taking over marketing roles.

What recommendations would you give to someone considering this product?

Use this software to save time on literally anything and everything!

Pros

Inspires Innovation
Saves Time
Respectful
Client Friendly Policies

Sreekesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Easy to use and feel like talking to a real person

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT gives clear, friendly answers that feel natural, like talking to a real person. It understands your needs quickly and helps with writing, coding, learning, and more.

What is your favorite aspect of this product?

It feels like I'm chatting with a real person who understands me. I love how quickly it helps with writing, ideas, or solving problems.

What do you dislike most about this product?

Sometimes the responses can be too general or miss small details. It could improve by understanding context better across longer conversations.

What recommendations would you give to someone considering this product?

Give it a try for writing, learning, or quick answers — it’s super easy to use. Just be clear with your questions, and you’ll get helpful, human-like replies.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Latest Research

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

99 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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ChatGPT Reviews

Erica K.

ChatGPT Will Change the Way You Generate Content

Likeliness to Recommend

Pros

Reece B.

Futuristic AI at its finest.

Likeliness to Recommend

Pros

Sreekesh S.

Easy to use and feel like talking to a real person

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support