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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Ritesh D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

ChatGPT: A Game-Changing Coding Ally for Seamless.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels with versatile, contextual responses, flexible prompting, and strong code generation. Its conversational depth, plugin support, and continuous updates set it apart from less adaptive AI tools.

What is your favorite aspect of this product?

ChatGPT's ability to provide clear, contextual code with explanations, adapting to my prompts across languages and frameworks.

What do you dislike most about this product?

ChatGPT's occasional verbosity and minor inaccuracies in niche coding scenarios can frustrate, requiring extra prompt tweaking.

What recommendations would you give to someone considering this product?

Try ChatGPT's free tier to test its coding capabilities. Use specific, detailed prompts for optimal results. Explore plugins for added functionality. Be prepared to refine responses for niche tasks. Consider a paid plan for higher usage limits if you code daily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Muni Siva C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

All in one productivity tool enhances performance

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I really appreciate how smoothly the conversation flows here compared to other models. It feels more natural and less restricted, allowing for deeper discussions. The larger context window helps keep track of what we’re talking about, making interactions more engaging and easier to follow.

What is your favorite aspect of this product?

My favorite aspect of this product is how naturally it communicates. The conversations feel human, making it easy to ask questions or explore ideas without feeling judged. The ability to handle complex topics, remember context, and adapt responses based on the discussion makes it a powerful tool for learning, creativity, and problem-solving. It’s like having an intelligent companion who’s always ready to help.

What do you dislike most about this product?

What I dislike most is that it sometimes doesn’t have real-time integrations or advanced features like plagiarism checking or collaborative editing. It’s also limited by the lack of offline access, which can be inconvenient for sensitive or secure environments.

What recommendations would you give to someone considering this product?

ChatGPT stands out because it offers natural, conversational responses that feel human-like. It supports a wide range of tasks—from writing and coding to learning and brainstorming. With customization options, multi-language support, and detailed explanations, it’s easy to use, reliable, and adaptable for both personal and professional needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Security Frustrates

Victor Ekoche A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

ChatGPT is a really cool tool. It gets better even

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT can be used for a wide range of tasks and not so specific.

What is your favorite aspect of this product?

Constant improvement

What do you dislike most about this product?

Don’t have access to real time data

What recommendations would you give to someone considering this product?

It is a perfect tool for increasing productivity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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