What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Style and Tone Suggestions
Multi-Language Support
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews
Clark L.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2025
Like a Second Brain That Doesn’t Sleep
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
What makes ChatGPT different from all the other productivity tools I’ve used is how it adapts to whatever I throw at it—content briefs, SEO meta description ideas, outreach email rewrites, competitor research breakdowns.
What is your favorite aspect of this product?
I’ve even used it mid-client-call to check how best to explain a complex SEO concept, and it delivered on the fly.
What do you dislike most about this product?
I might start with a technical SEO task and five queries later, it’s forgotten where we began. Also, there are moments where it sounds confident—but is completely wrong. So yeah, fact-checking is non-negotiable.
What recommendations would you give to someone considering this product?
do the training across your content, tech, and account teams. It’s brilliant, but only if you know how to guide it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Antonio P.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Must have for evolving organizations!
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
First mainstream AI to be deployed. Overall amazing product, but with some limits. Competition is catching up
What is your favorite aspect of this product?
Easiness of use, data analysis capabilities, generalism of answers and solutions provided.
What do you dislike most about this product?
Sometimes you can give it bias and it keep answering within those boundaries. Also not good in images, sounds and whatever not text format.
What recommendations would you give to someone considering this product?
Must have to evolve for future challenges and to boost productivity!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Anderson A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Powerful AI Assistant With Limits.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT provides a polished, user-friendly experience with multimodal capabilities (image/PDF analysis) and strong privacy controls.
What is your favorite aspect of this product?
My favourite aspect is its ability to understand context, learn from interactions, and assist across endless topics, while feeling almost human.
What do you dislike most about this product?
ChatGPT's knowledge is not real-time, it occasionally hallucinates facts, and lacks long-term memory between chats.
What recommendations would you give to someone considering this product?
ChatGPT is a powerhouse for brainstorming, writing, coding, and learning, like having a smart assistant on demand. Just remember it's not perfect: double-check facts and be specific in your requests.
Pros
- Client's Interest First
- Helps Innovate
- Continually Improving Product
- Reliable
