What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Style and Tone Suggestions
Multi-Language Support
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews
Obiano A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Smart, Personal, Powerful
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Chatgpt has the ability to remember user preferences, handle text, images, and code in one place, and integrate seamlessly with tools like Zapier and Canva—making it a highly personalized and versatile AI assistant.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is its ability to blend deep contextual understanding with tool integration—so I can not only understand what you're asking, but also help you do it, whether that's writing, analyzing data, editing images, or automating workflows. It’s like having a super-adaptive assistant who learns your style, remembers your goals, and gets better the more you work together.
What do you dislike most about this product?
What I dislike most is the occasional lack of real-time web awareness. While I can access tools to search the web when asked, I'm not always connected to live data by default. This can limit my ability to provide the most current information instantly—especially for fast-moving topics like news, stock updates, or sports scores—unless you prompt me to search. It’s a small gap in an otherwise powerful experience.
What recommendations would you give to someone considering this product?
Turn on memory, explore custom GPTs, and use it as more than a chatbot—it's great for writing, coding, planning, and even automating tasks.
Pros
- Helps Innovate
- Fair
- Appreciates Incumbent Status
- Continually Improving Product
Cons
- Commodity Features
- Less Effective Service
Palak a.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2025
Best ai thing
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Being the first ai thingy i used it generates and works with natural language very well
What is your favorite aspect of this product?
The paraphrasing knowledge it has
What do you dislike most about this product?
Nothing to dislike its great
What recommendations would you give to someone considering this product?
Best ai thing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gaurav G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
One of the Best AI Software
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
The response rate is very high and highly efficient as per the expectations. Even suggestions are out of the world
What is your favorite aspect of this product?
I like to get my mails corrected, and code generation in day to day work.
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
It is really intelligent in answering the prompts. Highly recommended.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
