What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Style and Tone Suggestions
Multi-Language Support
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews
Valera V.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Quickly-evolving yet not super intuituve
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
The rate of innovation and cost
What is your favorite aspect of this product?
Its customizability and ability to help with a vairety of tasks and projects--from image generatiion to coding
What do you dislike most about this product?
It's not supeer intuitive. Like, to geet good results, you gotta know what you are doing.
What recommendations would you give to someone considering this product?
If you are a heavy user of AI in your day-to-day, ChatGPT provides great capabilities to handle every job--from content generation to coding. But if you want to get good results out of it, you need to understand the fundamental differences between model types and how they can be used for specific tasks, ie, o4-mini-high for coding, 4.1 for agentic flows, and 4o for general inquiries.
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Cons
- Security Frustrates
Jodi R.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2025
AI Conversations Redefined
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT offers advanced natural language understanding and generation, which is something great we have with it.
What is your favorite aspect of this product?
I like the capacity to assist with creative writing, brainstorming, and problem-solving that opens new possibilities for users.
What do you dislike most about this product?
Its access to real-time is restricted.
What recommendations would you give to someone considering this product?
Take my advice carefully before you enter the AI world: use it as a tool to complement, not replace, human judgment.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Gabriela L.
- Role: Industry Specific Role
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2025
Balancing AI intelligence with ethical concerns
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out with its broad knowledge base with continuous updates.
What is your favorite aspect of this product?
I really like quick and coherent responses, even on complex topics.
What do you dislike most about this product?
Memory loss during lengthy conversations.
What recommendations would you give to someone considering this product?
You should leverage API integrations to customize its capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
