What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChatGPT Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChatGPT.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Style and Tone Suggestions
Multi-Language Support
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted May 2025
This is a product. Please use.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Oyewale A.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Versatile and Powerful AI Assistant
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Maintains context across multiple turns, enabling more human-like and coherent interactions
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is its ability to understand and generate human-like, context-aware responses across a vast range of topics.
What do you dislike most about this product?
What I dislike most about ChatGPT is its occasional tendency to generate plausible-sounding but incorrect or misleading information (also known as “hallucinations”).
What recommendations would you give to someone considering this product?
Always double-check facts, figures, and sensitive advice provided by ChatGPT.
Pros
- Altruistic
- Helps Innovate
- Continually Improving Product
- Reliable
SHALOM N.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted May 2025
A Hands-on Tool for Prompt Task Delivery
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
I like ChatGPT because it’s super smart, easy to use, and does way more than most AI tools. I can chat, create images, analyze files, browse the web, and even customize how it responds. It helps me with writing, content ideas, you name it and It can also remember things I have told it, which makes it feel more personal.
What is your favorite aspect of this product?
Honestly, my favorite thing about ChatGPT is how versatile it is. I can go from brainstorming content ideas to writing emails; all in the same chat. It feels like having one smart tool that adapts to whatever I need, instead of jumping between different apps.
What do you dislike most about this product?
If I had to pick something, I’d say the biggest downside is that it sometimes gives confident answers that aren’t fully accurate. I still have to double-check facts, especially if it’s something important or detailed.
What recommendations would you give to someone considering this product?
You should go for the Pro version. The extra tools like image generation and web browsing really take things to the next level.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
