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ChatGPT Logo Award Winner Product Badge
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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Multi-Language Support

83

Style and Tone Suggestions

83

Long Form Content Generation

83

Text Personalization

83

Customization

82

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Alexander Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Favorite AI assistant.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has reliable writing patterns that helps to created, generate and organize work/content to produce quality content with clear tone and grammar

What is your favorite aspect of this product?

One of my valuable aspect of using ChatGPT is that it doesn't completely change the my written work but it makes just adjustments and enhance on grammar depending on the way i want it to be. And while using ChatGPT it's is easy to use in way that it provides responses immediately.

What do you dislike most about this product?

ChatGPT sometime it delays to respond if over used.

What recommendations would you give to someone considering this product?

ChatGPT helps you to complete writing tasks with limited errors in grammar and sentences construction.

Pros

  • Helps Innovate
  • Transparent
  • Continually Improving Product
  • Reliable

Adil d.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

A must have AI solution for everyone.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It gives detailed answers and its provides more human like context.

What is your favorite aspect of this product?

It support image and document well and can help Analyzing your document to make them correct and accurate.

What do you dislike most about this product?

It provides limited content and chats for free subscription.

What recommendations would you give to someone considering this product?

Better then copilot, provides you want you want not unnecessary context like other solutions.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Joseph S. O.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Gain Speed with AI application

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has a vast benefits when you compelled it to Quillbot, in most cases it's not a question of switching vendor completely, but rather it is the matter of building capacity through exposure to new technology.

What is your favorite aspect of this product?

It is saves time, and above all you can prompt ChatGPT in different ways, in other to arrive at the desire results.

What do you dislike most about this product?

Some responses to prompt sounds robotic.

What recommendations would you give to someone considering this product?

I encourage them to use the product because it has a lot of benefits, and it can enhance productivity and save time despite the accompanying challenges of overdepence on technology above human initiative and intuitiveness.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

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