What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Article Summarizer
Topic Generator
Multi-Language Support
Style and Tone Suggestions
Long Form Content Generation
Text Personalization
Customization
Templates
Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews
Paul A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2025
Efficient and cost effective
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is designed to flow like a natural conversation, it was programmed to remember context from earlier in the chat to give responses that feel more human, coherent, and personalized.
What is your favorite aspect of this product?
It’s not just for Q&A. People use ChatGPT for writing, brainstorming, coding, image generation, learning, analysis, and even task automation. It is Versatile
What do you dislike most about this product?
Occasional “confident” wrong answers. It tends to agree with personal suggestions thrown its way, though it builds on suggestions, I feel it should be more critical.
What recommendations would you give to someone considering this product?
1. Be clear about your goals. Think about what you want from it; writing help, brainstorming, tutoring, coding support, summarizing, etc. You’ll get the most value if you use it intentionally instead of just casually chatting. 2. Give clear, detailed prompts. The more context you provide, the better the responses. Example: “Write a friendly marketing email to promote my new fitness app to busy working parents” works much better than “Write a marketing email.” 3. Treat it like a collaborator. You can ask it to revise, dig deeper, simplify, expand, or switch tone. Iteration is where ChatGPT shines.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cameron P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2025
AI Partner for Infrastructure Teams
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Its ability to understand complex infrastructure-related queries and give clear, actionable answers without needing rigid commands.
What is your favorite aspect of this product?
The speed at which it can generate troubleshooting steps or documentation for infrastructure configurations.
What do you dislike most about this product?
It doesn’t have direct access to real-time infrastructure data, so you still need to manually check systems before acting.
What recommendations would you give to someone considering this product?
Train it with your organization’s infrastructure knowledge base so it can give tailored advice and consistent responses.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Udaibir S.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2025
Best and most versatile LLM on the market
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Quality, versatility
What is your favorite aspect of this product?
Consistent reliability, personalization, large training daya
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Work on your prompt engineering skills, this is a powerful tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
