What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Article Summarizer
Topic Generator
Multi-Language Support
Style and Tone Suggestions
Long Form Content Generation
Text Personalization
Customization
Templates
Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews
Esther A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
Versatile AI Assistant That Enhances Productivity
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It delivers human-like, context-aware responses that adapt to different needs — from coding and business analytics to writing, research, and creative brainstorming
What is your favorite aspect of this product?
Its versatility. One tool handles multiple roles: writer, tutor, developer assistant, and idea generator.
What do you dislike most about this product?
Occasional inaccuracies — responses sometimes need fact-checking or deeper verification
What recommendations would you give to someone considering this product?
Adopt ChatGPT as a productivity and creativity booster, but pair it with human judgment when accuracy is critical.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sohanlal C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
a great tool for writer's block.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
i am a content writer, and sometimes i just stare at a blank page. chatgpt is the perfect tool to get me started.
What is your favorite aspect of this product?
i love that i can just give it a topic, and it will generate a draft or an outline for me. it's not perfect, but it gives me a starting point to work from. it has saved me so many hours.
What do you dislike most about this product?
the writing can be a bit generic and lacks a unique voice. you have to edit it.
What recommendations would you give to someone considering this product?
for any writer who struggles with writer's block, this is a must-have tool.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Patrick N.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
Has made my coding life easier and reliable
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is pricey enough that you do not pay much money to use it compared to other AI available that provides pricing per prompt here, everything is covered in the monthly subscriptions
What is your favorite aspect of this product?
I like the clean chat feature interface with the copy clippord of the tool when you ask it what to do and, also I like the solution accuracy
What do you dislike most about this product?
Nothing to dislike about the tool works well for me
What recommendations would you give to someone considering this product?
I would recommend the solution
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
