What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Article Summarizer
Topic Generator
Multi-Language Support
Style and Tone Suggestions
Long Form Content Generation
Text Personalization
Customization
Templates
Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews
Bello J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
AI Chat Delight
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT's conversational style feels more natural, with better context understanding and more creative responses. It's also highly versatile, handling everything from casual chats to complex problem-solving and content generation.
What is your favorite aspect of this product?
I love how intuitive and responsive it is! The ability to have a natural conversation, getting creative ideas, and solving problems efficiently makes it super valuable. It's like having a smart assistant that's always available and adapts to my needs.
What do you dislike most about this product?
Sometimes it gives inaccurate info or doesn't fully grasp the context. Also, it can be repetitive or overly formal in its responses. Occasionally, it struggles with nuanced questions or understanding specific industry jargon, which can be frustrating.
What recommendations would you give to someone considering this product?
Start with simple queries to get a feel for it, and be specific with your questions for better results. Don't rely solely on it for critical decisions without verifying info. Experiment with different use cases, like brainstorming or drafting, to maximize its potential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ned E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
easy to adopt and use
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out by offering personalized, context-aware conversations that adapt to your tone and needs. It’s designed to be a dynamic, engaging assistant that’s always learning from each interaction.
What is your favorite aspect of this product?
the speed at which it generates response
What do you dislike most about this product?
just the prizing
What recommendations would you give to someone considering this product?
it's worth investing in
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Victoria T.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
My go-to tool for support and ideas
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
What I like about ChatGPT compared to other tools is how natural it feels to chat with, plus it’s super easy to use and helps with everything from quick answers to brainstorming ideas.
What is your favorite aspect of this product?
I love how easy it is to use and how natural the conversations feel—it really makes problem-solving and brainstorming effortless.
What do you dislike most about this product?
A few answers can feel generic, though it’s improving all the time.
What recommendations would you give to someone considering this product?
Go for it! It’s like having a smart assistant you can turn to anytime.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
