What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChatGPT Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChatGPT.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Style and Tone Suggestions
Multi-Language Support
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews
Priyanka S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2025
my best friend for brainstorming ideas.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
chatgpt is just so much better at conversation than other ais. it feels like talking to a real person, not a robot. it understands what i am saying, remembers our past conversation, and gives really creative and helpful suggestions. other ais just give basic, boring answers.
What is your favorite aspect of this product?
i absolutely love using it when i have a creative block. i can just throw some random ideas at it, and it helps me develop them into a full story or a project plan. it is like having an infinitely patient brainstorming partner available 24/7. its suggestions are often surprisingly good and help me think in new ways.
What do you dislike most about this product?
sometimes the answers are too long and wordy. i just want a simple answer, not a whole essay about it. this can be very annoying.
What recommendations would you give to someone considering this product?
for any writer, student, or creative person, chatgpt is a must-have tool. it will make your creative process so much faster and more fun.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maria B.
- Role: Sales Marketing
- Industry: Media
- Involvement: Initial Implementation
Submitted Sep 2025
Facilitates everything and more.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It has anything one could possibly imagine. It will help with any task at hand, cutting the time of the task significantly,
What is your favorite aspect of this product?
I love how efficient it is.
What do you dislike most about this product?
I dislike how sometimes it takes a hefty amount of time to develop an image or chart needed.
What recommendations would you give to someone considering this product?
Ask any question away, review what is said, and then take it into consideration for the task at hand.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shalini M.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2025
Best AI chatbot freely available
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It was first such service where user can interact with AI bot. Also, its quite fast and new features keeps on coming.
What is your favorite aspect of this product?
Best thing i like about is its tone of talking, it feels like as if i am talking to a human, Have used other bots Gemini or Claude, they sometimes win in the smartness but language wise chat gpt is at top
What do you dislike most about this product?
Nothing as such , possibly sometimes it loads slow on website
What recommendations would you give to someone considering this product?
Simple interface , and almost no learning curve. new models every few weeks , which are most advance and fun to chat. Pricing is quite comparitive to other AI chatbots
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Inspires Innovation
