What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Style and Tone Suggestions
Multi-Language Support
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews
Katharina S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2025
My favorite writer.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is incomparable in writing and coding, it's very fast in analyzing data and provides well prepared and organized information about the topics it's asked about in only seconds.
What is your favorite aspect of this product?
ChatGPT is versatile and provides results in a professional way and also works multiple tasks in few seconds.
What do you dislike most about this product?
On photo enhancement, ChatGPT changes image appearance and looks somehow different from the original appearance.
What recommendations would you give to someone considering this product?
ChatGPT makes works simple and it's good for professional writing as it extracts and summarize important information from message, emails and letters saving time that would be employed to read.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Funom H.
- Role: Finance
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2025
Helpful Companion
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
The ease of use, it's so simple to use and get results with ChatGPT.
What is your favorite aspect of this product?
The tone suggestions when writing, i can also prompt ChatGPT to give my writing a certain tone.
What do you dislike most about this product?
Responses are too generic sometimes
What recommendations would you give to someone considering this product?
I'd recommend they always use clear and detailed prompts when using chat gpt.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Caring
Sachin B.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Oct 2025
Powerful AI Assistant for Everyday Work
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out for its unmatched conversational ability, ease of use and versatility across tasks—from coding and analysis to writing and ideation. Its consistent updates and rapid improvements make it far ahead of other AI tools.
What is your favorite aspect of this product?
I love how intuitive and responsive ChatGPT is. It helps me solve problems quickly, generate ideas and even handle complex data or business tasks in a very natural, human-like way.
What do you dislike most about this product?
Sometimes, responses can lack real-time accuracy or access to the latest data without web browsing. Handling large or complex files can also be slightly limited.
What recommendations would you give to someone considering this product?
Go for it if you want a powerful assistant for research, writing, coding or analysis. Learn how to use prompts effectively—it greatly enhances your results and productivity.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
