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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.3 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Topic Generator

86

Article Summarizer

86

Style and Tone Suggestions

84

Multi-Language Support

84

Text Personalization

83

Long Form Content Generation

83

Customization

83

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

80

Vendor Support

76

ChatGPT Reviews

Harshit A.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Most Popular and Creative Generative AI ChatBot.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It provides faster responses which we can even update by updating our previous prompts, wide range of integrations and plugins and new release of ChatGPT's makes it stand out among others.

What is your favorite aspect of this product?

We can switch between multiple models from just a single place based on requirements and the plugins provided are really helpful.

What do you dislike most about this product?

It not works that much well in Hindi sometimes looks like just providing word to word translation without any meaning of a specific sentence in English. Also the token generation limit can be frustrating some times while generating code pieces.

What recommendations would you give to someone considering this product?

It will work much better in programming cases where other models are not able to perform well. If you want a all-rounder you can use it because it's simple to use, comes with a nice UI and pricing is affordable as according to the features provided.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Viktoria J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

No other generative AI tool, comes close.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

From my organizations trial of various generative AI tools like Chatgpt, I believe where Chatgpt stands out the most is in terms of how easy it is to use. It basically comes primarily as a chat interface and who hasn't used a chat interface these days? Chatgpt's ease of use and intuitive design is currently unmatched by any other generative AI platform.

What is your favorite aspect of this product?

I like that Chatgpt is very vast in terms of the quality of knowledge it possesses. This makes it the generative AI platform to go to, whenever I need to check for plagiarism, edit a marketing template or address any other task , in the course of my day to day work.

What do you dislike most about this product?

With Chatgpt, there is the tendency to get a lot of generic responses and in an handful of occasions , it has simply provided me with faulty information. But then again, it is at its early stages I reckon.

What recommendations would you give to someone considering this product?

For teams seeking a generative AI platform to aid their work, it's a no-brainer for Chatgpt to be at the top of the option list.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Security Protects
  • Reliable

Sourav K.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

n Intelligent, Reliable, and Constantly Improving

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiates itself through exceptional natural language understanding, flexible use across multiple domains (coding, writing, research, and automation), and seamless integration capabilities. The continuous product updates and strong vendor reliability make it stand out from most alternatives.

What is your favorite aspect of this product?

Its ability to combine creativity, accuracy, and technical depth in a single interface. ChatGPT saves time, enhances productivity, and adapts to different use cases without complex setup or steep learning curves.

What do you dislike most about this product?

Occasional context loss during long conversations and limited access to certain advanced features without upgrading to higher-tier plans. Some integration workflows could also be simplified for non-technical users.

What recommendations would you give to someone considering this product?

Start with the free version to understand its capabilities, then upgrade to Plus or Team for professional use. Clearly define your use cases — ChatGPT excels when integrated into daily workflows for coding, writing, and analysis. Its value grows over time as you adapt it to your projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ChatGPT Comparisons

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