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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Multi-Language Support

83

Style and Tone Suggestions

83

Long Form Content Generation

83

Text Personalization

83

Customization

82

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Shyam K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Intuitive AI Chat Companion.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

chatgpt's natural language processing capabilities far exceed those of any other chatbot i've tried, offering more human-like interactions.

What is your favorite aspect of this product?

conversations with chatgpt that are responsive and insightful have changed the way i interact with ai. it is the best at understanding what is going on and giving appropriate answers.

What do you dislike most about this product?

it can generate repetitive answers in longer dialogues.

What recommendations would you give to someone considering this product?

for anyone looking to enhance their daily tasks with ai assistance, chatgpt is a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jansen T.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Al writing is quick

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It provides various information from different handles.

What is your favorite aspect of this product?

OpenAI is quick in content generation and i use for research work.

What do you dislike most about this product?

it has take time without updating it.

What recommendations would you give to someone considering this product?

i recommend it because its faster in writing content

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Acts with Integrity

Anita O.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Chatgpt is a useful assistant.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt's diverse knowledge capability is the differentiating factor for me.. As an Ai tool, asides sales related activities, I have utilized chatgpt for content development purposes in diverse fields and the responses have always been helpful.

What is your favorite aspect of this product?

I like Chatgpt's support for multiple international languages and this makes it very ideal for the translation part of sales content creation. The most impressive part of Chatgpt for me though is its chat based interface, which makes the platform very intuitive. Basically, anyone who has used a chat messenger in the past will encounter no issues using Chatgpt.

What do you dislike most about this product?

Some of Chatgpt's responses turn out to be repetitive and there is the tendency to provide hallucinating responses to complex queries or questions.

What recommendations would you give to someone considering this product?

Personally, I am of the opinion that there is no running away from Chatgpt. It is an helpful assistant as far as content improvement , generation, Sales automated chatbot uses is concerned.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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