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ChatGPT Logo Award Winner Product Badge
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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Multi-Language Support

83

Style and Tone Suggestions

83

Long Form Content Generation

83

Text Personalization

83

Customization

82

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Jennifer M.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Efficient and effective

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is straightforward when it comes to generating content. What I like most about it is it's ability to create long form and unique contents tailored to your needs and prompts.

What is your favorite aspect of this product?

It's unique use of words and ability to make content sound personalized.

What do you dislike most about this product?

Absolutely nothing.

What recommendations would you give to someone considering this product?

I recommend that the person upgrades to GPT 4 as it is more efficient in generating content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tushar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

"Efficient and user-friendly, "

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Compared to other solutions, ChatGPT's sophisticated natural language processing makes it stand out by offering more responses that are contextually appropriate.

What is your favorite aspect of this product?

The adaptability of this device is my favorite feature. It is quite beneficial in various situations and excels at a range of activities, including producing creative content and informative information.

What do you dislike most about this product?

The occasional propensity of ChatGPT and related AI models to provide irrelevant or nonsensical responses is a frequent point of criticism. Users looking for specific information or having significant conversations may find this frustrating.

What recommendations would you give to someone considering this product?

The occasional propensity of ChatGPT and related AI models to provide irrelevant or nonsensical responses is a frequent point of criticism. Users looking for specific information or having significant conversations may find this frustrating.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vana V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Innovative AI Powerhouse Boosting Productivity

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out because it gets the context right and responds in a way that makes sense, all thanks to OpenAI's focus on making it better and keeping it responsible. It's like talking to a smart friend who knows a lot.

What is your favorite aspect of this product?

My favorite part about ChatGPT is how it can dive into almost any topic you can think of, giving you detailed answers or creative ideas, almost like it knows exactly what you're looking for.

What do you dislike most about this product?

Sometimes, ChatGPT might miss the mark on highly specific or technical queries, which can be a bit of a letdown when you're hoping for pinpoint accuracy.

What recommendations would you give to someone considering this product?

Give ChatGPT a try for a variety of tasks, from drafting texts to solving complex problems, but keep a critical eye on its responses. It’s a powerful tool, but always double-check the information, especially for critical or specialized topics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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