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ChatGPT Logo Award Winner Product Badge
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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Multi-Language Support

83

Style and Tone Suggestions

83

Long Form Content Generation

83

Text Personalization

83

Customization

82

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Garvis G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

an adaptable ai friend.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

chatgpt stands out because it can be used for a wide range of tasks, from planning to relaxed chats.

What is your favorite aspect of this product?

answers that make sense quickly and on a variety of subjects. very good at coming up with writing and ideas for marketing, speeches, and fixing problems.

What do you dislike most about this product?

it doesn't have up-to-date information and sometimes gives wrong or strange answers.

What recommendations would you give to someone considering this product?

it's perfect for people who need a flexible, responsive tool for coming up with ideas and writing content, but make sure you check important facts first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Cons

  • Less Performance Enhancing

Alicia S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A Versatile AI Tool for Iteration Managers

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in providing contextual responses, offering a higher degree of flexibility and adaptability. Unlike other AI writing assistants, it handles a wide range of tasks, from drafting emails to writing technical documentation, which is invaluable for iteration managers.

What is your favorite aspect of this product?

Its ability to generate detailed, coherent text quickly, which significantly reduces time spent on routine communication and documentation, allowing more focus on managing sprints and priorities. It's been really helpful for me in managing my daily activities.

What do you dislike most about this product?

It sometimes generate overly generic responses or lack specificity in technical subjects.

What recommendations would you give to someone considering this product?

Leverage ChatGPT for tasks like meeting summaries, documentation, or brainstorming sessions, but always review its outputs for accuracy and customization, especially in technical context.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Juhil S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Very easy to use

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

very easy to use, even first-timers will find it easy.

What is your favorite aspect of this product?

it does not share any incorrect or misleading information

What do you dislike most about this product?

As i said earlier, sometimes it crashes when you provide very long context.

What recommendations would you give to someone considering this product?

go and make the task easier to perform

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

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