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ChatGPT Logo Award Winner Product Badge
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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Multi-Language Support

83

Style and Tone Suggestions

83

Long Form Content Generation

83

Text Personalization

83

Customization

82

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Anuruddh S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Accuracy and time efficiency

What is your favorite aspect of this product?

Speed and reliability

What do you dislike most about this product?

If you does not give proper prompt it give wrong result.

What recommendations would you give to someone considering this product?

Simplicity and reliability

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Elisha S.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but occasional inaccuracies

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

- NLP: Understands and generates human-like text. - Context: Remembers past interactions for coherent replies. - Versatile: Handles various tasks from chatting to problem-solving.

What is your favorite aspect of this product?

I love how ChatGPT remembers past interactions within a session. This makes conversations feel more natural and coherent, creating a more engaging and personalized experience for users.

What do you dislike most about this product?

While ChatGPT is quite advanced, one limitation is that it can sometimes generate responses that are too generic or not perfectly aligned with the user’s specific needs. This can occasionally make interactions feel less personalized.

What recommendations would you give to someone considering this product?

Set Clear Objectives: Know what you want to accomplish with ChatGPT. Whether it’s for customer service, content creation, or personal assistance, having specific goals will help you make the most of its features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Agnoor G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Open AI platform

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

1) Proper records of search history on the platform. 2) Multiple GPTs can be created and shared in one space. 3) Too much options are there based on the requirement to directly pick and research. 4) efficiency is good and can be used in both personal and professional life.

What is your favorite aspect of this product?

Best use case is automation scripting along with voice interface which makes it easier.

What do you dislike most about this product?

Sometimes answers are not accurate they are just copy and paste from one site. Upgraded model is little bit costly to handle than old once.

What recommendations would you give to someone considering this product?

Absolutley helpful and useful in today's era to make work easy and perfect.

Pros

  • Enables Productivity
  • Caring
  • Transparent
  • Appreciates Incumbent Status

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